Bug report

Fred

Can the bug report be attached to our forum user accounts (or somehow be better compatible with auto complete). I often don't file reports as I am in a hurry and know I have to locate my details and fill in the form and I dont have time. If it woul dbe pre filled and I could get quickly to describing the problem I would be more likely to do it and accurately as I will not be working from memory.

primaldivine

nice idea.
I don't know how hard it is to implement this, but I have the same feeling myself.

@Michel
@DusX
@Skulpture

Skulpture

I have a feeling this would require some kind of database?

DusX

I think the problem will be rather that there are 2 different databases and hacking them together, although possible; will likely make updates to either system a headache.

mark

Hi All,

The fact of the matter is that the Help Desk system is not an efficient place to track bugs. But for the moment, it's all we've got. Ryan, do I remember it right, that you were going to investigate various online solutions and offer me some options?

I'm happy to pay to make this situation more manageable.

Best Wishes,

Mark

DusX

I did start to look into this, but before we started the current system. I will continue to evaluate the options, and look specifically for integration options as well.

Michel

There is a wordpress plugin for zendesk integration. Maybe worth to look at:
https://www.zendesk.com/apps/wordpress/
https://wordpress.org/plugins/zendesk/

Best
Michel