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    Can't edit media file bin

    Troubleshooting and Bug Reports
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    • G
      GregSamovar last edited by

      Hi everybody,

      I’ve got an issue with my Isadora 1.3.1f06 (I’m working on r-MacBook Pro OS X 10.9.2). I can’t edit the media bin window in any of my projects (and it drive me crazy).
      I’ve tried to delete and reinstall izz but it still don’t work.
      It works with an old version 1.3.0f25...
      Is anybody got an idea ?

      Thanks.
      Greg

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      • mark
        mark last edited by

        Dear @GregSamovar,

        1) Open the Media Window
        2) Command-Tab to some other application
        3) Command-Tab back to Isadora
        Does that have any effect?
        Best Wishes,
        Mark

        Media Artist & Creator of Isadora
        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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        • G
          GregSamovar last edited by

          Thank you for answering!
          Unfortunately it did not work.
          It is like the window still frozen. But I can add files by shift + command + i ...
          I use the new version 2.0 for my current projects and it works wonderfully !!! But I still trped with my projects I play this week ...

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          • DusX
            DusX Tech Staff last edited by

            Open the file with the older version, and let us know all the media types you have loaded.
            I am curious if there might be a conflict in file types.

            Troikatronix Technical Support

            • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
            • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
            • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

            Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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            • mark
              mark last edited by

              Dear @DusX,

              Please work with @GregSamovar until you have a repro on this issue and report it back to me. Thanks.
              -- Mark

              Media Artist & Creator of Isadora
              Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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              • DusX
                DusX Tech Staff last edited by

                @GregSamovar

                Please message me your email address, and I will open a support ticket for your issue.
                This way we can share files etc.. that may help us solve the problem.
                Cheer
                Ryan

                Troikatronix Technical Support

                • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                • G
                  GregSamovar last edited by

                  Yes I've tried with the older version, I crossed my fingers, but no changes...
                  @DusX, my media are videos Quicktime Apple ProRess 422 (1280x800) and audio .wav - but even in new project the media window can't being edit.

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                  • DusX
                    DusX Tech Staff last edited by

                    @GregSamovar

                    I have created a support ticket for this now.. You should have received an email with links etc.
                    We can work thru the issue in greater depth via the support links.
                    Thanks

                    Troikatronix Technical Support

                    • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                    • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                    • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                    Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                    • mark
                      mark last edited by

                      P.S. @DusX -- Make sure to check what language is native on his system in case it's Russian, Japanese, or some other non-European character based system. This might have something to do with it.

                      Media Artist & Creator of Isadora
                      Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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