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    [TICKET] Unexpected Error (ID = -19)

    Troubleshooting and Bug Reports
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    • cambrucedavis
      cambrucedavis last edited by Juriaan

      Does anyone know what this means or how it can be fixed?

      A student at the school I'm teaching at has come across this with their show file. I believe they were in the process of trying to revert and now their show file will only open to this. The show has been built in Isadora 1.3.1.f06 on a MacBook Pro Retina running Mavericks.

      I've tried to open the file in several other versions of Isadora and get the same message. Any thoughts appreciated.

      Thanks very much.

      Cheers,

      Cam.
      ![0ff900-screen-shot-2014-11-29-at-7.40.07-pm.png](/uploads/files/FileUpload/b2/0ff900-screen-shot-2014-11-29-at-7.40.07-pm.png)

      Projection Designer. Toronto, Canada
      16" MacBook Pro M1 Max: OSX 12.5.1, Isadora 3.2.6

      1 Reply Last reply Reply Quote 0
      • DusX
        DusX Tech Staff last edited by

        Hi Cam,

        Please submit a bug report here: http://troikatronix.com/support/isadora/ and I will try to help you with the trouble file.

        Troikatronix Technical Support

        • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
        • Isadora Add-ons: https://troikatronix.com/add-ons/
        • My Add-ons: https://troikatronix.com/add-ons/?u=dusx

        Running: Win 10 64bit, i7-8750H, M.2 PCIe SSD's, 16gb DDR4-2666, nVidia GTX 1070 | located in Ontario Canada.

        1 Reply Last reply Reply Quote 0
        • mark
          mark last edited by

          Dear Cam,

          Mac OS System Error -19 is means "readErr Driver can't respond to Read call" -- this means that Isadora is having trouble reading the file -- i.e,. that it is corrupted in some way. Did they by any chance move the file from a PC to a Mac when this happened?
          Best Wishes,
          Mark

          Media Artist & Creator of Isadora
          Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

          N 1 Reply Last reply Reply Quote 0
          • N
            Niek @mark last edited by

            @mark


            I have been experiencing the same error. It has been happening the other way. I've build my file in Mac and want to run it on pc. 

            Juriaan 1 Reply Last reply Reply Quote 0
            • Juriaan
              Juriaan Tech Staff @Niek last edited by

              @niek
              Hi there Niek!

              Welcome to the Isadora community forum. I hear that you have the same issue, could you please be so kind to reach out to our support staff by creating a new ticket? They will help you further / ask for additional information.

              https://support.troikatronix.c...

              Thanks!

              Isadora 3.1.1, Dell XPS 17 9710, Windows 10
              Interactive Performance Designer, Freelance Artist, Scenographer, Lighting Designer, TroikaTronix Community moderator
              Always in for chatting about interaction in space / performance design. Drop me an email at hello@juriaan.me

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