[TICKET] Unexpected Error (ID = -19)

cambrucedavis

Does anyone know what this means or how it can be fixed?

A student at the school I'm teaching at has come across this with their show file. I believe they were in the process of trying to revert and now their show file will only open to this. The show has been built in Isadora 1.3.1.f06 on a MacBook Pro Retina running Mavericks.

I've tried to open the file in several other versions of Isadora and get the same message. Any thoughts appreciated.

Thanks very much.

Cheers,

Cam.
![0ff900-screen-shot-2014-11-29-at-7.40.07-pm.png](/uploads/files/FileUpload/b2/0ff900-screen-shot-2014-11-29-at-7.40.07-pm.png)

DusX

Hi Cam,

Please submit a bug report here: http://troikatronix.com/support/isadora/ and I will try to help you with the trouble file.

mark

Dear Cam,

Mac OS System Error -19 is means "readErr Driver can't respond to Read call" -- this means that Isadora is having trouble reading the file -- i.e,. that it is corrupted in some way. Did they by any chance move the file from a PC to a Mac when this happened?

Best Wishes,

Mark

Niek

@mark

I have been experiencing the same error. It has been happening the other way. I've build my file in Mac and want to run it on pc.

Juriaan

@niek
Hi there Niek!

Welcome to the Isadora community forum. I hear that you have the same issue, could you please be so kind to reach out to our support staff by creating a new ticket? They will help you further / ask for additional information.

https://support.troikatronix.c...

Thanks!