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    [SOLVED] Windows screen + resolution recognition

    Troubleshooting and Bug Reports
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    • keftaparty
      keftaparty last edited by

      Hi,

      I think that's something else here,
      I've had this issue of false resolution with scaling, and I have the feeling that it's solved in the last beta.
      Here I have one screen totally not appearing in the stage settings.
      With the "resolution bug", this screen would have been detected but with a wrong resolution.
      What's strange is that that's not a new setup for me, and it used to work.
      I will try to install an old version to checkout...
      Best

      ...
      Mehdi Toutain-Lopez
      www.toutain-lopez.com

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      • M
        michaeljr last edited by

        I've have issues on the systems that have the Nvidia 750ti cards.. where you have the correct video size set in Windows but Isadora sees a lower resolution 720p and only uses that resolutions portion of the 1080p screen unusable.. I'm on my way to church and will install 2.5 and see if it fixes the problem.. I do not see this problem on my 970 card.

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        • mark_m
          mark_m last edited by

          The false resolution with scaling bug has definitely not been fixed in the last beta :-)

          Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
          Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
          PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
          www.natalieinsideout.com

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          • M
            michaeljr last edited by

            2.5 did not fix my resolution problem 221e6a-isadora_screen_resolution.jpg

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            • mark
              mark last edited by

              Dear Everyone,

              I return to Berlin on Thursday morning, and as soon as I can get at my Windows machine there I will be working on this problem. It is the highest priority.
              Best Wishes,
              Mark

              Media Artist & Creator of Isadora
              Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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              • keftaparty
                keftaparty last edited by

                Hi,

                Just checked on a second machine,
                I'm still getting the same issue,
                The second screen is not recognised by isadora.
                GPU is gtx1080 with updated drivers.
                Best
                Mehdi 

                ...
                Mehdi Toutain-Lopez
                www.toutain-lopez.com

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                • Skulpture
                  Skulpture Izzy Guru last edited by

                  I wonder if this is something to do with the new GTX 1080 (1070/1060) range?

                  @Keftaparty must be one of the first to use one of these with Isadora! *jealous* ;)

                  Graham Thorne | www.grahamthorne.co.uk
                  RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                  RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                  RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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                  • keftaparty
                    keftaparty last edited by

                    Hi Graham,

                    I'm getting the same bug with a gtx750 so...

                    ...
                    Mehdi Toutain-Lopez
                    www.toutain-lopez.com

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                    • Skulpture
                      Skulpture Izzy Guru last edited by

                      Ah ok. It was just a thought. I am sure we will solve this for you.

                      Graham Thorne | www.grahamthorne.co.uk
                      RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                      RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                      RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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                      • DusX
                        DusX Tech Staff last edited by

                        I have 3 displays attached and do not suffer this issue.

                        I guess I will start swapping around the adapters etc.. and see if any other configuration causes it.

                        Troikatronix Technical Support

                        • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                        • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                        • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                        Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                        • keftaparty
                          keftaparty last edited by

                          Hi DusX,

                          I have no adapters, GPU, cable ( short ), monitor.
                          Anyway, the point for me is that the OS sees the monitors, and not isadora...

                          ...
                          Mehdi Toutain-Lopez
                          www.toutain-lopez.com

                          1 Reply Last reply Reply Quote 0
                          • DusX
                            DusX Tech Staff last edited by

                            @keftaparty

                            I understand.. I just need to find a way to reproduce it reliably.
                            It seems likely to be OS/Hardware related, in that playing with multiple standard dpi displays I can't reproduce it yet.
                            So, my guess is that something about Windows methods of dealing with highDPI displays is causing Isadora to mess up.

                            Troikatronix Technical Support

                            • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                            • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                            • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                            Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                            • keftaparty
                              keftaparty last edited by

                              Hi,

                              So the scaling "tip" is still solving this issue, but... patching window is very hard to read...
                              Best
                              Mehdi

                              ...
                              Mehdi Toutain-Lopez
                              www.toutain-lopez.com

                              1 Reply Last reply Reply Quote 0
                              • mark_m
                                mark_m last edited by

                                I have to agree with Mehdi, when you scale the screen resolution to 100% in order for Isadora to a) see the correct resolution of attached screens and b) output stages to screens it become so very hard to read the patches. It would be great to have this fixed.

                                See next post for screenshots

                                Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
                                Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
                                PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
                                www.natalieinsideout.com

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                                • mark_m
                                  mark_m last edited by

                                  The first is with Windows set to the "recommended" scaling of 250%. Easy to read and work with.
                                  The second is with Windows set to 100%: the scaling necessary for Isadora to a) see the correct resolution of attached screens and b) output stages to screens. Hard on my eyes!


                                  c620a5-isadora_win_uhd-screen_250ppercent.png 678541-isadora_win_uhd-screen.png

                                  Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
                                  Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
                                  PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
                                  www.natalieinsideout.com

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                                  • mark
                                    mark last edited by

                                    Dear @mark_m, @keftaparty, and Everyone,

                                    Yes, this is a bug. You should not have to set the scaling to 100%, so you don't need to post further on this. I've arrived in Berlin this morning and am about to go fetch my Windows machine and start working on it. I'll update you here when I have news.
                                    Best Wishes,
                                    Mark

                                    Media Artist & Creator of Isadora
                                    Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                                    • mark_m
                                      mark_m last edited by

                                      Thanks @mark, hugely appreciate your efforts, and how much you care about we who use Isadora.

                                      Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
                                      Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
                                      PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
                                      www.natalieinsideout.com

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                                      • mark
                                        mark last edited by

                                        @keftaparty & @mark_m

                                        One question about this: I assume you are using laptops with high resolution screens, e.g., like the retina display on the Mac Book Pros. Yes? I guess you wouldn't need to enable the 150% text scaling if that wasn't true, but please verify. If you _are_ using laptops, then how are you attaching two displays to them? Is that just a feature of the laptop you have? (Sadly, I the laptop on which I will test does not have that capability.)
                                        Best Wishes,
                                        Mark

                                        Media Artist & Creator of Isadora
                                        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                                        • keftaparty
                                          keftaparty last edited by

                                          Hi Mark,

                                          I think any NVidia GPU from 7xxm series support 3 screens.
                                          Most of the time, the laptop's screen + 2 external screens.
                                          I don't know AMD mobile GPUs
                                          I have been wondering if this could be an optimus related thing, but :
                                          I am having this issue not only on my laptop.
                                          I have a workstation with a 4k screen + a 2560x1440 screen, GPU is gtx1080, I'm getting the same issue.
                                          So no optimus...
                                          Best
                                          Mehdi

                                          ...
                                          Mehdi Toutain-Lopez
                                          www.toutain-lopez.com

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                                          • mark_m
                                            mark_m last edited by

                                            Hi Mark @mark On the laptop in my signature it is a high-res screen, retina-like but with 4K (UHD) resolution of 3840 X 2160. I am outputting screen/stage 1 via the laptop's HDMI port to a 1440 X 1050 projector, and screen/stage 2 via HDMI connected to a second 1400 X 1050 projector via the laptop's thunderbolt port and a thunderbolt to HDMI adaptor. If I can help further, or you'd like to remote connect to share my screen, just drop me a PM. Thanks Mark

                                            Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
                                            Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
                                            PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
                                            www.natalieinsideout.com

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