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    Can't capture camera to disk with blackmagic intensity shuttle driver

    Troubleshooting and Bug Reports
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    • DusX
      DusX Tech Staff @Videosmith last edited by

      @videosmith

      I will run some tests, but are you able to use 'capture stage to disk' as a work around?

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      • DusX
        DusX Tech Staff @Videosmith last edited by

        @Videosmith 

        I have reproduced the issue. There is a problem recording the camera when the BlackMagic driver is being used.

        I am able to record when using the Apple driver.

        If possible use the Apple driver, or use the 'Record Stage to Movie' function (this works with either driver).

        I am entering the bug report, so that this can be fixed for an upcoming release.

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        Videosmith 1 Reply Last reply Reply Quote 1
        • Videosmith
          Videosmith @DusX last edited by

          @dusx unfortunately I can't use capture stage to disk as I need to also capture the sound.


          An odd thing - I can capture using the Apple driver on my laptop (see above), but the Mac Pro at the museum cannot even see the camera using Apple. We have now bought an intensity shuttle but no joy. I have tried adding all my quicktime components to their machine, but still no joy.

          :S

          Sam Meech - artist and videosmith - hello@smeech.co.uk | @videosmithery
          MacBook Pro (Retina, 13-inch, Mid 2014 - OS 10.13.6 Hi Sierra)

          Michel DusX 2 Replies Last reply Reply Quote 0
          • Michel
            Michel Izzy Guru @Videosmith last edited by

            @videosmith

            As far as I know Isadora does not record sound at all. What I did use is soundflower and send video and sound to the syphon recorder that captures video and sound. So you route video to syphon and the sound to soundflower and set the sources you want to record in the syphon recorder.

            Best Michel

            Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

            Videosmith 1 Reply Last reply Reply Quote 0
            • Woland
              Woland Tech Staff last edited by

              I think Soundflower is now defunct, isn't it? I've started using iShowU Audio Capture successfully.


              Best wishes, 

              Woland

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              Michel 1 Reply Last reply Reply Quote 0
              • DusX
                DusX Tech Staff @Videosmith last edited by

                @videosmith
                The codecs not showing up under Apple, is a Quicktime registration issue I believe.
                I would uninstall all BM software on the machine where the options are not listed and reinstall it, hopefully updating the quicktime driver in the process.

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                Videosmith Fred 3 Replies Last reply Reply Quote 0
                • Michel
                  Michel Izzy Guru @Woland last edited by

                  @woland

                  Just tried it on Sierra and it works.

                  Best Michel

                  Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

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                  • Videosmith
                    Videosmith @DusX last edited by

                    @dusxthanks for the tips

                    Sam Meech - artist and videosmith - hello@smeech.co.uk | @videosmithery
                    MacBook Pro (Retina, 13-inch, Mid 2014 - OS 10.13.6 Hi Sierra)

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                    • Videosmith
                      Videosmith @Michel last edited by

                      @michel I can usually capture camera to disk (both audio and video as one file). I know capture stage to disk does not include sound though.

                      Sam Meech - artist and videosmith - hello@smeech.co.uk | @videosmithery
                      MacBook Pro (Retina, 13-inch, Mid 2014 - OS 10.13.6 Hi Sierra)

                      1 Reply Last reply Reply Quote 0
                      • Fred
                        Fred @DusX last edited by

                        @dusx did you also test this on windows. I gave it a go and capture camera does not work. The capture driver still says apple or blackmagic (pretty sure it is using direct show on windows), just a bit messy. Capture settings are flaky as hell and many combos give crashes with blackmagic hardware and non blackmagic driver (this combo did give a capture camera to disk for a few seconds once, but I could not get it back, and blackmagic driver and capture camera to disk straight up does not work). Codec settings seem not to stick. Seems like the capture camera stuff with blackmagic hardware is a mess/not tested before distribution.

                        http://www.fredrodrigues.net/
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                        mark_m 1 Reply Last reply Reply Quote 0
                        • Videosmith
                          Videosmith @DusX last edited by

                          @dusx this worked! thankyou so much. I can now see the camera using the Apple driver on the Mac Pro, and so capture to disk using this.

                          I also installed Quicktime player 7 on the machine at the same time, and upgraded to Pro with my serial, so it could have been a factor. However, I think ultimately it was your advice to deinstall and reinstall the Blackmagic Desktop software.

                          thankyou!

                          Sam Meech - artist and videosmith - hello@smeech.co.uk | @videosmithery
                          MacBook Pro (Retina, 13-inch, Mid 2014 - OS 10.13.6 Hi Sierra)

                          DusX 1 Reply Last reply Reply Quote 0
                          • mark_m
                            mark_m @Fred last edited by mark_m

                            @fred
                            I'm not 100% sure I understand what you're saying, but I'm not having any trouble capturing to disk or to stage using  Blackmagic Intensity Shuttle on Windows. I'm using the Thunderbolt version, not the USB one. Here are my settings in Isadora for the capture.
                            Capture Camera to Disk works fine.



                            [it shows it as Blackmagic WDM Capture 2 as I also have a Blackmagic Mini Recorder attached, which Isadora sees as Blackmagic WDM Capture 1].


                            BUT when I try and use the Blackmagic (as opposed to the Apple) drivers, the video in works fine (as you can see from the preview), but I can't capture the video stream with Capture Camera to Disk

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                            DusX Fred 2 Replies Last reply Reply Quote 0
                            • DusX
                              DusX Tech Staff @mark_m last edited by

                              @mark_m

                              This is the same as what I found. 

                              I have entered a bug report regarding capture camera to disk with BM.

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                              • DusX
                                DusX Tech Staff @Videosmith last edited by

                                @videosmith

                                I am glad you have it working now.

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                                • Fred
                                  Fred @mark_m last edited by

                                  @mark_m strange, I am using a Duo 2 card with the latest drivers and winver 1803. With Blackmagic drivers I get capture fine from all 4 channels, but no recording from camera, with windows drivers I get crashes, generally I enable capture, there is no image as the resolution and framerate are wrong, I go to change the framerate and then Isadora crashes on confirmation. I have reinstalled the blackmagic hardware driver and tried a bunch of resolutions.

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                                  OSX 13.6.4 (22G513) MBP 2019 16" 2.3 GHz 8-Core i9, Radeon Pro 5500M 8 GB, 32g RAM
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                                  D 1 Reply Last reply Reply Quote 0
                                  • D
                                    DillTheKraut @Fred last edited by DillTheKraut

                                    @fred

                                    Last Year I had a similar issue on Windows. Isadora crashed incomprehensible when the Input of the Decklink where chosen or shortly after. I had contact with Ryan Webber about this, but we couldn't find a solution. This wasn't about record to disk, but the input settings itself. As it was a rental Windows machine, and time ran out for the project we decided to switch to another system and could not investigate further. On the same Hardware Watchout and Resolume worked flawless with the decklink Duo 2, even with 4 inputs in parallel. The fun part: Izzy where working fine on a 2009 Mac Pro, with very low Hardware specs and the very same Decklink. Though with very low frame rates, it was rock solid!

                                    I think it would be good to have deeper investigation into the compatibility with this card!

                                    Best
                                    Delil

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