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USB Key connection lost



  • Yes, that was on 10.6.8 laptop but it also happens on 10.8.x mac mini
    It actually caused an issue with an installation I was doing that had to shut down and wake up at night, but that meant it always lost the USB conncetion and threw a warning dialgoue about reverting to demo. So I had to log in remotely every morning to turn off the demo warning and restart Isadora.
    I had let this slide, but it just happened again on the mac mini, reminding me of this thread.
    It is definitely related to sleep... it can sit for a long time (days) and not revert to demo but once it sleeps and wakes up, that causes the 'revert to demo' message due to losing the USB HASP connection during sleep.
    Jamie



  • Dear @Jamie,

    Do you have a recreate procedure fort this yet? Let's up the priority on fixing this.
    Best Wishes,
    Mark


  • If you are having a problem with this issue, please update to this newer driver version, and let us know if that solves the problem. The HASP company has acknowledged some sleep issues with their older drivers. However if you are on Mac 10.5 or earlier, do not update the driver. This new driver is for 10.6+ only.

    MAC http://sentinelcustomer.safenet-inc.com/DownloadNotice.aspx?dID=8589945156
    WINDOWS http://sentinelcustomer.safenet-inc.com/DownloadNotice.aspx?dID=8589947119

    @Skulpture My USB Key is quite old... and a little battered.  Would be good to have someone with a newer key also do some testing in case that is part of the issue. Do you ever experience this issue on your systems?


  • Tech Staff

    Downloaded the driver, but the screen after I clicked on the  link above was very dark ;-) see screenshot, I trusted and manged to accept and continue. e0dc02-screenshot-2014-07-15-22.21.46.png


  • Tech Staff

    @feinsinn

    the problem _with the website link _is fixed.

    [EDITED by Mark]

    Best
    Michel



  • Dear All,
    Just so there's no confusion, we are still investigating the USB lost connection problem as it seems to be in the driver supplied by the company that makes the USB keys.
    Best Wishes,
    Mark


  • Yes, still happening for me... screenshot from tonight... 10.8.5 with 1.5.3f25... after a sleep longer than 60 minutes.
    Wanted to get feedback from other users as well since it does seem hard to nail down in order to troubleshoot the driver issue with the USB HASP company, so just looking for any further info from users that I can now pass onto them, especially if you can determine details about when it happens AFTER updating your driver to their latest.
    thanks
    Jamie
    4262e1-revert-to-demo_2014-07-16-at-10.12.58-pm.png



  • This probably isn't very helpful but thought I'd mention that I used to have this problem quite regularly but haven't experienced it since I upgraded my computer last November I'm not sure which driver I installed I'm afraid.



  • @simon very helpful to hear that the issue resolved for you. Can you tell me which OS you are now using?
    As far as I am aware, there has only been one major USB firmware update from the HASP USB company, so if you updated at all in the last 12 months or so, it would have been to the latest driver.
    thank you!

    If anyone else is experiencing SLEEP-USB-LICENCE issues still, please contact me directly or send in a bug report via this link.
    I am in dialogue with the company that supplies the HASP dongles, to resolve this issue, but I do need to gather as much information as possible, as quickly as possible!

    Jamie



  • @primaldivine I'm on 10.9



  • Dear @primaldivine,

    OK, just tested with 1.3.1f06, Mac OS 10.9, recent mini Mac. After sleep time of one hour, I was still able to save. Put it back to sleep and will check again later today.
    Best Wishes,
    Mark


  • One more thing: changed the download links on the pre-release and release download pages to the links you provided above.

    -- Mark




  • Dear @primaldivine,

    Do you want me to post success there? Or only instances of the driver failing?
    In any case, woke up the mini Mac after a full day asleep. Still no problem with the lost connection.
    Best Wishes,
    Mark

  • Tech Staff

    I had this problem that Isadora converted into demo mode today in our rehearsal. Several times after some minutes it reverted regularly. I have two ext. Powered usb3 hubs. After I changed the key to the 2nd USB Hub it worked. I have the latest USB key driver installed. I will have further test, if it really is dependent on that special external usb hub. Computer didnt go to sleep. Latest Isadora version 2.0.0b12 on OSX 10.9.5



  • Dear @feinsinn,

    Please keep us updated about what you find. Remember, in the latest version, even when it reverts to demo mode, you have the opportunity to save one more time.
    Best Wishes,
    Mark

  • Tech Staff

    Hi Mark, Saw the saving feature, thats good to have. Will keep you updated. All the best, Alex