USB Key connection lost

simon

This probably isn't very helpful but thought I'd mention that I used to have this problem quite regularly but haven't experienced it since I upgraded my computer last November I'm not sure which driver I installed I'm afraid.

primaldivine

@simon very helpful to hear that the issue resolved for you. Can you tell me which OS you are now using?
As far as I am aware, there has only been one major USB firmware update from the HASP USB company, so if you updated at all in the last 12 months or so, it would have been to the latest driver.
thank you!

If anyone else is experiencing SLEEP-USB-LICENCE issues still, please contact me directly or send in a bug report via this link.
I am in dialogue with the company that supplies the HASP dongles, to resolve this issue, but I do need to gather as much information as possible, as quickly as possible!

Jamie

simon

@primaldivine I'm on 10.9

mark

Dear @primaldivine,

OK, just tested with 1.3.1f06, Mac OS 10.9, recent mini Mac. After sleep time of one hour, I was still able to save. Put it back to sleep and will check again later today.

Best Wishes,

Mark

mark

One more thing: changed the download links on the pre-release and release download pages to the links you provided above.

-- Mark

primaldivine

There is now a thread in the 'Bug Report' discussion forum for this issue here: http://troikatronix.com/troikatronixforum/discussion/1418/all-usb-licence-holders-computer-sleep-reverts-to-demo-license-if-so-please-file-a-bug-report-#Item_1

@Mark, thanks for the heads up.

mark

Dear @primaldivine,

Do you want me to post success there? Or only instances of the driver failing?

In any case, woke up the mini Mac after a full day asleep. Still no problem with the lost connection.

Best Wishes,

Mark

crystalhorizon

I had this problem that Isadora converted into demo mode today in our rehearsal. Several times after some minutes it reverted regularly. I have two ext. Powered usb3 hubs. After I changed the key to the 2nd USB Hub it worked. I have the latest USB key driver installed. I will have further test, if it really is dependent on that special external usb hub. Computer didnt go to sleep. Latest Isadora version 2.0.0b12 on OSX 10.9.5

mark

Dear @feinsinn,

Please keep us updated about what you find. Remember, in the latest version, even when it reverts to demo mode, you have the opportunity to save one more time.

Best Wishes,

Mark

crystalhorizon

Hi Mark, Saw the saving feature, thats good to have. Will keep you updated. All the best, Alex