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Mac Mini problems



  • So the problem turned out to be with Isadora's registration. If I delete the register-izzy file I can open the app. no problem. If I then register it, then quit the app and try to relaunch, it crashes immediately. Then the app will not open. Delete the file and all is good again.



  • Dear Craig,

    Can you please check the folder at /Users/Shared and ensure it is writable by whatever account you are logged in to? Normally this folder is writable by all, but please have a look.
    If you need help, look here: http://www.macinstruct.com/node/415
    Best Wishes,
    Mark


  • Read / Write for everyone is the way it's set. I even tested adding this admin user as its own for read/write and it still crashes. I checked it against my laptop that I have a different registration and the laptop has three Izzy files in that shared folder vs. the mac mini only has one.



  • It's very strange -- it's unlikely the computer itself is the reason, and many people are running Isadora on 10.8.

    Let me P.M. you with a newer version to try.
    Best Wishes,
    Mark

  • Tech Staff

    I've been running two Mac Mini's all latest OS for a number of months. 

    But; is it anything to do with Gatekeeper?
    http://www.aja.com/pdf/support/AJA_KONA-Io-T-TAP_ReleaseNotes_Mac_v10.4.4.pdf
    There is also a note in the PDF above about a " AJA Conflict Checker utility" that they advise you run?
    Sorry I cant be of much help just confirming that this is indeed a strange issue.


  • I've eliminated AJA out of the picture completely.Reloaded OS 10.8 and only installed Izzy. I registered to get the USB key right from the get go. The registration website says I have 20-30 days with this registration number until the USB key arrives. Could that have anything to do with this?


  • Tech Staff

    I can't see it being the registration to be honest. Unless this is an extremely rare case.

    To me it sounds like an issue with the AJA drivers. have you ran the  AJA Conflict Checker utility mentioned above?


  • I know it's strange. However AJA isn't even installed at this point, only Izzy. The second I delete the reg file I'm able to launch the program. Mark would know the sequence on what happens when we click the Icon to launch the program. Someway it looks at this file at launching and then immediately crashes the izzy app so fast that I don't see the izzy graphic for loading.

    I'm currently just running it as an unregistered version.


  • Can you please send a crash report to me? Use the applet mentioned on this page to gather the reports: http://troikatronix.com/troikatronixforum/discussion/65/bug-reports-guidelines#Item_1



  • I received the USB key, registered Izzy and all is good now. It must have been a registration problem.