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    [SOLVED] Impossible to launch Isadora [due to SoftVDIGX driver]

    Troubleshooting and Bug Reports
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    • MABO
      MABO last edited by mark

      Hi everyone,

      I've recently get new MBP retina 2017 and I'm unable to launch Isadora anymore...

      I can briefly see the starting picture and then it crashes instantly ...

      Maybe I've done something wrong in migrating from my former machine...

      I join the crashing report that I'm quite unable to read correctly...

      Need urgent help !! 

      Thanx

      Matt

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      • mark
        mark last edited by

        Dear @MABO 

        Please upgrade to v2.6.1.

        https://troikatronix.com/files... (mac standard)
        https://troikatronix.com/files... (mac usb key version)
        https://troikatronix.com/files... (win standard)
        https://troikatronix.com/files... (win usb key version)

        Let us know if that solves the problem.

        Best Wishes,
        Mark

        Media Artist & Creator of Isadora
        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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        • MABO
          MABO last edited by

          No, it's not changing anything @mark ... Same behavior

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          • mark
            mark last edited by mark

            @mabo said:

            I can briefly see the starting picture and then it crashes instantly ...

             Can you please do the following:

            1) In the Finder, choose "Go to Folder" and enter this

            ~/Library/Logs/DiagnosticReports

            click "Go" to open the folder with the crash reports.

            Look for reports that start with "Isadora" or "IzzyMoviePlayer" and that end in .crash.

            Compress (.zip) he ones from today and post the .zip file here.

            Best Wishes,
            Mark

            Media Artist & Creator of Isadora
            Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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            • MABO
              MABO last edited by

              Isadora_2018-02-13-112314_MacBook-Pro-de-Matt.crash.zip

              In the meantime, I will do a new clean install, I'm pretty sure this is all my fault, when I made my new install from old laptop...

              I keep you in touch by the end of the day.

              Can yo just confirm Isadora is compatible with high sierra and last MPB ?

              Best

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              • mark
                mark last edited by

                @MABO 

                You have Kinoni's flawed SoftVDIG driver installed at /Library/QuickTime/SoftVDigX.component

                This driver is buggy and doesn't work anyway.

                Remove it and you should be fine.

                Best Wishes,
                Mark

                Media Artist & Creator of Isadora
                Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                • MABO
                  MABO last edited by

                  Resolved !!

                  Thank you @mark !!

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