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Bug Report Category



  • Hello All,

    I'm getting the sense that it may be useful to open a bug report category so that people can vote on bugs to indicate their desire to see action on them.
    The issue is how to organize this. I have the bug report form on the main site. This form sends an email in a specific format so that I can automatically import it into my bug database. This database (local to my computer) is how I keep track of the bugs people have found.
    Now, what I really don't want to do is to have to transfer these in to the forum. Because, also, there's sometimes duplicates and stuff like that. Also, sometimes people report bugs that aren't really bugs: they are misunderstandings of how Isadora works. So I'm also loath to automatically publish here (somehow) every bug that is submitted because some of them aren't real. In other instances, there are bugs that are due to third party software -- e.g., there's one user with a crash inside the Kineme ArtNet module. While it is a bug (and only seems to happen with Isadora) there isn't much I can do to solve a bug in someone else's code.
    I'm thinking the best thing is for people to post bugs in a new Bug Reports category **and** to submit them via the bug report form. Hopefully people could just copy and paste their description into the Bug Report form. But having them in the forum would allow people to say "hey that happens to me too" and to vote, thus reinforcing the bug fix process.
    I'm open to hear what others have to say about this.
    Best Wishes,
    Mark


  • Hi Mark, this sounds fine... I think doing it twice is no problem. Maybe just a standard reminder in the forum's bug thread to also report more formally in the form, and a link on the form that says 'you may also want to discuss this issue in the forum', linking to the forum bug thread. Format, forum, formal, form... ouch.


  • Tech Staff

    Sounds like a plan to me.



  • Dear All,

    Responding to a private email on this topic, I do want to make one thing clear: if you want attention to a bug, send me a bug report. My bug database determines how I organize my "to do" list and prioritize which things are going to get attention first. 
    Then, if you would like, you can post a bug report/description in the this forum. That allows the following: 1) other users can say "me too" which gives me an indication of how widespread the problem is, and 2) allows people to vote on a bug's importance. This will provide additional reinforcement with regard to the way I prioritize things.
    So, to be over-clear: Given the choice between sending a bug report to me and posting it here, your first priority should be to send the report to me. If you want to send the report _and_ post it in the forum, that's great; the forum offers the advantages listed above. But if you post it _only_ on the forum, it may get lost in the shuffle unless a lot of people vote it up.
    Hopefully that makes everything clear.
    Best Wishes,
    Mark


  • Hello Again,
    The bug report category has been created.
    Best Wishes,
    Mark

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