• Products
    • Isadora
    • Get It
    • ADD-ONS
    • IzzyCast
    • Get It
  • Forum
  • Help
  • Werkstatt
  • Newsletter
  • Impressum
  • Dsgvo
  • Press
  • Isadora
  • Get It
  • ADD-ONS
  • IzzyCast
  • Get It
  • Press
  • Dsgvo
  • Impressum

Navigation

    • Register
    • Login
    • Search
    • Categories
    • Recent
    • Popular
    • Tags

    Isadora gets jammed/stuck

    Troubleshooting and Bug Reports
    3
    11
    2960
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Woland
      Woland Tech Staff @Lauri last edited by

      @lauri

      I was able to reproduce this issue on Isadora 2.6.1 USB on a Mac running OSX 10.11.4, El Capitan using the steps you described here. I had to Force Quit Isadora after running through both of the processes you described. 

      Re Adobe: I did receive the warning every time I opened Isadora.

      Please use this link, or the one in my signature, to file a bug report with the same information you presented here. Please also include a link to this post in your bug report.

      Thank you very much for helping us improve the Isadora experience for everyone.

      Best wishes,

      L Wilson-Spiro

      TroikaTronix Technical Support
      New Support Ticket: https://support.troikatronix.com/support/tickets/new
      Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
      Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
      Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

      | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

      1 Reply Last reply Reply Quote 1
      • mark
        mark last edited by

        @woland said:

        I was able to reproduce this issue on Isadora 2.6.1 USB on a Mac running OSX 10.11.4, El Capitan using the steps you described here. I had to Force Quit Isadora after running through both of the processes you described. 

        Excellent recreate @Lauri . I've already implemented a fix. I can send you a beta if you would like to have it.

        @Woland, you can also get the beta from me to test that I've really fixed it. Email me.

        Best Wishes,
        Mark

        Media Artist & Creator of Isadora
        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

        1 Reply Last reply Reply Quote 1
        • L
          Lauri last edited by

          @mark Thanks! Yes, it would be nice to have the beta, and I'll keep you updated if anything similar happens.

          @mark @Woland I did not make the support ticket yet, so I suppose there's no need for that now, right?

          @mark I sent you an email couple of days ago about the memory leak issue that seems still be there even in the beta v2.6.2b01, although not as heavy leak as before. Do you want me to do another support ticket on that or reply to the earlier posts?

          Thousand thanks,

          Lauri

          MacPro (2013), 3.0GHz 8-Core Intel Xeon E5, RAM 64GB, Dual AMB FirePro D700, OSX 10.13.6
          MacBookPro (15 inch 2018), 2.6 GHz Intel Core i7, RAM 32GB, Radeon Pro Vega 20, OSX 10.14.6

          Woland 1 Reply Last reply Reply Quote 0
          • Woland
            Woland Tech Staff @Lauri last edited by

            @lauri said:

            @mark @Woland I did not make the support ticket yet, so I suppose there's no need for that now, right?

            I don't believe so, now that we have a beta with a fix. Thanks for catching this!

            Best wishes,

            Woland 

            TroikaTronix Technical Support
            New Support Ticket: https://support.troikatronix.com/support/tickets/new
            Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
            Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
            Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

            | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

            mark 1 Reply Last reply Reply Quote 0
            • mark
              mark @Woland last edited by

              @woland

              Please contact @Lauri via email and supply her with a link to the beta.

              Best Wishes,
              Mark

              Media Artist & Creator of Isadora
              Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

              Woland 1 Reply Last reply Reply Quote 0
              • Woland
                Woland Tech Staff @mark last edited by

                Copy that

                @Lauri 

                Expect an email soon!

                Best wishes,

                Woland

                TroikaTronix Technical Support
                New Support Ticket: https://support.troikatronix.com/support/tickets/new
                Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                Woland 1 Reply Last reply Reply Quote 0
                • Woland
                  Woland Tech Staff @Woland last edited by

                  @Lauri 

                  I sent you an email with the latest beta. 

                  Best wishes,

                  Woland

                  TroikaTronix Technical Support
                  New Support Ticket: https://support.troikatronix.com/support/tickets/new
                  Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                  Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                  Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                  | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                  1 Reply Last reply Reply Quote 0
                  • L
                    Lauri last edited by

                    @Woland Thanks! Your private email links to google account, but I need your approval to get the file from there.

                    MacPro (2013), 3.0GHz 8-Core Intel Xeon E5, RAM 64GB, Dual AMB FirePro D700, OSX 10.13.6
                    MacBookPro (15 inch 2018), 2.6 GHz Intel Core i7, RAM 32GB, Radeon Pro Vega 20, OSX 10.14.6

                    Woland 1 Reply Last reply Reply Quote 0
                    • Woland
                      Woland Tech Staff @Lauri last edited by

                      @lauri said:

                      @Woland Thanks! Your private email links to google account, but I need your approval to get the file from there.

                      I approved your access request! (Sorry, had to do it that way to avoid "anyone with the link can view".)

                      Best wishes,

                      Woland

                       

                      TroikaTronix Technical Support
                      New Support Ticket: https://support.troikatronix.com/support/tickets/new
                      Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                      Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                      Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                      | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                      mark 1 Reply Last reply Reply Quote 0
                      • mark
                        mark @Woland last edited by

                        @woland said:

                        I approved your access request! (Sorry, had to do it that way to avoid "anyone with the link can view".)

                        Lucas, in the future, if I instruct you to give out a beta to a user, you can just pass on the direct download links I've given the team. You don't need to upload it on Google, etc. 

                        Thanks for taking care of this though. ;-)

                        Best Wishes,
                        Mark

                        Media Artist & Creator of Isadora
                        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                        1 Reply Last reply Reply Quote 0
                        • First post
                          Last post