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    Isadora gets jammed/stuck

    Troubleshooting and Bug Reports
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    • L
      Lauri last edited by

      Finally I came across with a way to produce the Isadora jam that has haunted me for a while. Sometimes after pausing Isadora, the application becomes stuck and many menu items are grayed out, for instance Resume Engine and Quit Isadora. It seems, however, that in this stuck situation I can still save the project.

      Here’s at least one way how to produce the ”stuck state”:

      1. Open Isadora and make a new project

      2. Import media

      3. Put ”Movie Player” and ”Projector” actors to scene

      4. Pause Engine

      5. Import media

      => Resume Engine grayed out, and Quit Isadora grayed out, and cannot close the project. So, only possible route to go is ”Force Quit” Isadora.

      Or even a simpler way to produce the ”stuck state”:

      1. Open Isadora and make a new project

      2. Pause Engine

      3. Import media

      => Resume Engine grayed out, and Quit Isadora grayed out, and cannot close the project. So, only possible route to go is ”Force Quit” Isadora.

      I believe, this has something to do with ”Pause/Resume Engine” and making changes in paused mode. It has happened to me various times in various situations, but (if I remember right) always some time after selecting ”Pause Engine” and making changes to the project. At least it happens with the above described ways. (Isadora v2.6.1 and v2.6.2b01)

      ------------

      Another thing I wanted to ask about the "Adobe alarm". Isadora seems to alarm if some Adobe apps/components are running, but it seems to warn only the first time I open Isadora after powering up the computer. It would be beneficial, if Isadora would alarm about the Adobe stuff every time I open Isadora (if Adobe apps/components are running) – not only the first time after powering up the computer and launching Isadora.

      Best wishes,

      Lauri

      MacPro (2013), 3.0GHz 8-Core Intel Xeon E5, RAM 64GB, Dual AMB FirePro D700, OSX 10.13.6
      MacBookPro (15 inch 2018), 2.6 GHz Intel Core i7, RAM 32GB, Radeon Pro Vega 20, OSX 10.14.6

      Woland 1 Reply Last reply Reply Quote 0
      • Woland
        Woland Tech Staff @Lauri last edited by

        @lauri

        I was able to reproduce this issue on Isadora 2.6.1 USB on a Mac running OSX 10.11.4, El Capitan using the steps you described here. I had to Force Quit Isadora after running through both of the processes you described. 

        Re Adobe: I did receive the warning every time I opened Isadora.

        Please use this link, or the one in my signature, to file a bug report with the same information you presented here. Please also include a link to this post in your bug report.

        Thank you very much for helping us improve the Isadora experience for everyone.

        Best wishes,

        L Wilson-Spiro

        TroikaTronix Technical Support
        New Support Ticket: https://support.troikatronix.com/support/tickets/new
        Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
        Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
        Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

        | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

        1 Reply Last reply Reply Quote 1
        • mark
          mark last edited by

          @woland said:

          I was able to reproduce this issue on Isadora 2.6.1 USB on a Mac running OSX 10.11.4, El Capitan using the steps you described here. I had to Force Quit Isadora after running through both of the processes you described. 

          Excellent recreate @Lauri . I've already implemented a fix. I can send you a beta if you would like to have it.

          @Woland, you can also get the beta from me to test that I've really fixed it. Email me.

          Best Wishes,
          Mark

          Media Artist & Creator of Isadora
          Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

          1 Reply Last reply Reply Quote 1
          • L
            Lauri last edited by

            @mark Thanks! Yes, it would be nice to have the beta, and I'll keep you updated if anything similar happens.

            @mark @Woland I did not make the support ticket yet, so I suppose there's no need for that now, right?

            @mark I sent you an email couple of days ago about the memory leak issue that seems still be there even in the beta v2.6.2b01, although not as heavy leak as before. Do you want me to do another support ticket on that or reply to the earlier posts?

            Thousand thanks,

            Lauri

            MacPro (2013), 3.0GHz 8-Core Intel Xeon E5, RAM 64GB, Dual AMB FirePro D700, OSX 10.13.6
            MacBookPro (15 inch 2018), 2.6 GHz Intel Core i7, RAM 32GB, Radeon Pro Vega 20, OSX 10.14.6

            Woland 1 Reply Last reply Reply Quote 0
            • Woland
              Woland Tech Staff @Lauri last edited by

              @lauri said:

              @mark @Woland I did not make the support ticket yet, so I suppose there's no need for that now, right?

              I don't believe so, now that we have a beta with a fix. Thanks for catching this!

              Best wishes,

              Woland 

              TroikaTronix Technical Support
              New Support Ticket: https://support.troikatronix.com/support/tickets/new
              Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
              Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
              Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

              | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

              mark 1 Reply Last reply Reply Quote 0
              • mark
                mark @Woland last edited by

                @woland

                Please contact @Lauri via email and supply her with a link to the beta.

                Best Wishes,
                Mark

                Media Artist & Creator of Isadora
                Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                Woland 1 Reply Last reply Reply Quote 0
                • Woland
                  Woland Tech Staff @mark last edited by

                  Copy that

                  @Lauri 

                  Expect an email soon!

                  Best wishes,

                  Woland

                  TroikaTronix Technical Support
                  New Support Ticket: https://support.troikatronix.com/support/tickets/new
                  Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                  Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                  Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                  | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                  Woland 1 Reply Last reply Reply Quote 0
                  • Woland
                    Woland Tech Staff @Woland last edited by

                    @Lauri 

                    I sent you an email with the latest beta. 

                    Best wishes,

                    Woland

                    TroikaTronix Technical Support
                    New Support Ticket: https://support.troikatronix.com/support/tickets/new
                    Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                    Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                    Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                    | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                    1 Reply Last reply Reply Quote 0
                    • L
                      Lauri last edited by

                      @Woland Thanks! Your private email links to google account, but I need your approval to get the file from there.

                      MacPro (2013), 3.0GHz 8-Core Intel Xeon E5, RAM 64GB, Dual AMB FirePro D700, OSX 10.13.6
                      MacBookPro (15 inch 2018), 2.6 GHz Intel Core i7, RAM 32GB, Radeon Pro Vega 20, OSX 10.14.6

                      Woland 1 Reply Last reply Reply Quote 0
                      • Woland
                        Woland Tech Staff @Lauri last edited by

                        @lauri said:

                        @Woland Thanks! Your private email links to google account, but I need your approval to get the file from there.

                        I approved your access request! (Sorry, had to do it that way to avoid "anyone with the link can view".)

                        Best wishes,

                        Woland

                         

                        TroikaTronix Technical Support
                        New Support Ticket: https://support.troikatronix.com/support/tickets/new
                        Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                        Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                        Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                        | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                        mark 1 Reply Last reply Reply Quote 0
                        • mark
                          mark @Woland last edited by

                          @woland said:

                          I approved your access request! (Sorry, had to do it that way to avoid "anyone with the link can view".)

                          Lucas, in the future, if I instruct you to give out a beta to a user, you can just pass on the direct download links I've given the team. You don't need to upload it on Google, etc. 

                          Thanks for taking care of this though. ;-)

                          Best Wishes,
                          Mark

                          Media Artist & Creator of Isadora
                          Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                          1 Reply Last reply Reply Quote 0
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