Isadora keeps needing reactivating: I'm getting really fed up...

Michel

Dear Mark

This should definitely not happen, this must be a bug. Did you file a proper bug report so Ryan/Monty or Lucas can try to recreate it?

Best Michel

Woland

@mark_m

This absolutely should not be happening, please file a support ticket.

Once you submit a ticket, I will mark it as "URGENT" in our system since you have a dress rehearsal and show approaching.

You can find the link to submit a support ticket in my signature.

Best wishes,

Woland

DusX

I have seen this. I had a usb key (128 gb) that did this for a period. Then it stopped and I couldnt find a way to reproduce it.

What is the drive formatting, is it fat?

mark_m

@michel @Woland @DusX

This has just happened again.
Have emailed the support address and I have now filed bug report: #4502523 and via email #4502521

Ryan, drive is formatted NTFS.

I would really appreciate someone resetting my registrations ASAP, please.
Show are next weekend:
https://www.thelowry.com/event...
and
https://www.jacksonslane.org.u...

DusX

@mark_m

The fat thing was just a thought.. My USB key stopped doing this to me once I reformatted it NTFS.

Ill try to get to the bottom of this.

DusX

@mark_m

Please see if there is any pattern to the problem in regards to the connection of the device being before of after Isadora startup, and the removing of the device before or after Isadora starts up.
I had found that it seemed that I could toggle the behaviour by attaching/detaching the device. Unfortunately, before I could verify the pattern, it stopped occurring.

mark_m

@dusx

Best I can say was that last night Isadora was fine. Ran the show, powered down computer.
Today I came in, swapped the TB cable for the Intensity to an external TB drive, powered up computer. Opened Isadora a while later, got the notice that it had reverted to demo mode.
Can't say for sure what caused the last two deactivations, but it had to do with replacing HDDs, possibly TB ones, possibly directly attached to internal SATA system (I have them in hot-plug caddies).
Am reluctant to experiment unless you can set me up with infinite reactivations :-)

particlep

My original Isadora v1 is on the hard disc of my Mac laptop. The disc filled up, I put it into an external caddy to access the data. Laptop has new internal HDD now.

When I connect the external drive, Isadora v1 is in demo mode.

I can't imagine how frustrating the experience is in a show condition.

mark

@mark_m said:

Today I came in, swapped the TB cable for the Intensity to an external TB drive, powered up computer. Opened Isadora a while later, got the notice that it had reverted to demo mode.

Dear Marc,

I'm really sorry for your problems with this. It's a rare condition, and happens as Ryan has indicated previously when adding drives, swapping them out, etc. We've tried several times to recreate this, but have never been able to do so. If you are willing to get on the phone/Skype with Ryan, maybe talking it through would allow us to recreate the problem on our end and solve it for you. Are you willing to receive a phone call from him and talk it through?

Best Wishes,
Mark

mark_m

@mark

Thanks for picking up on this. Am mid production week at the moment but really happy to investigate this with Ryan week after next. Would be great to get to the bottom of it!

Thanks a lot

Mark