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    How to analyse crash logs?

    Troubleshooting and Bug Reports
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    • L
      Lauri last edited by

      Hi, 

      My patch crashes time to time, but cannot make sense what causes it. I can find these kind of files: IzzyMoviePlayer64[...].crash, Isadora[...].crash, IzzyMoviePlayer64[...].wakeups_resource.diag, Isadora[...].wakeups_resource.diag, Isadora[...].cpu_resource.diag, but not able to analyse them.

      Is there a way to analyse Isadora crashes. Maybe a library to see what kind of crashes produce which kind of crash logs,...?

      Thanks in advance!

      Lauri

      MacPro (2013), 3.0GHz 8-Core Intel Xeon E5, RAM 64GB, Dual AMB FirePro D700, OSX 10.13.6
      MacBookPro (15 inch 2018), 2.6 GHz Intel Core i7, RAM 32GB, Radeon Pro Vega 20, OSX 10.14.6

      mark 1 Reply Last reply Reply Quote 0
      • mark
        mark @Lauri last edited by

        @lauri said:

        Maybe a library to see what kind of crashes produce which kind of crash logs

        Really the only person that can do this is me because I'm the one who wrote the code. Open a ticket and send them to us. @DusX and @Woland look for Lauri's ticket and alert me.

        Best Wishes,
        Mark

        Media Artist & Creator of Isadora
        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

        1 Reply Last reply Reply Quote 2
        • L
          Lauri last edited by

          @mark Thousand thanks for your reply! OK, understand. I was just thinking if I could do troubleshooting on my own, because I cannot see the problem in the patch, but there might still be a mistake of mine – the crashes are persistent after several hours after launching the patch.

          I'm on the road now, but will send the logs and the patch next week.

          Thanks,

          Lauri

          MacPro (2013), 3.0GHz 8-Core Intel Xeon E5, RAM 64GB, Dual AMB FirePro D700, OSX 10.13.6
          MacBookPro (15 inch 2018), 2.6 GHz Intel Core i7, RAM 32GB, Radeon Pro Vega 20, OSX 10.14.6

          1 Reply Last reply Reply Quote 1
          • L
            Lauri last edited by

            @mark I made a support ticket just a minute ago, sent the crash reports, patches, etc.

            Hopefully you would find the issue.

            Thanks in advance,

            Lauri

            MacPro (2013), 3.0GHz 8-Core Intel Xeon E5, RAM 64GB, Dual AMB FirePro D700, OSX 10.13.6
            MacBookPro (15 inch 2018), 2.6 GHz Intel Core i7, RAM 32GB, Radeon Pro Vega 20, OSX 10.14.6

            mark 1 Reply Last reply Reply Quote 0
            • mark
              mark @Lauri last edited by

              @lauri said:

              Hopefully you would find the issue.

               I'm on it.

              Best Wishes,
              Mark

              Media Artist & Creator of Isadora
              Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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