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    Bin Picker thumbnail is black

    How To... ?
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    • H
      hatfab last edited by

      Hi, I've an issue with the Bin Picker Thumbnails. The Video in 1920 x 1080 are showing a thumbnail but the 1280 x 720 files don't, it's black.

      Is someone knowing this issue ?

      Thank you !

      1 Reply Last reply Reply Quote 0
      • Skulpture
        Skulpture Izzy Guru last edited by

        No bugs that I know about, but this could be something to do with the 'poster frame'. You can change this:

        Graham Thorne | www.grahamthorne.co.uk
        RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
        RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
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        H 1 Reply Last reply Reply Quote 0
        • H
          hatfab @Skulpture last edited by

          @skulpture yes, thank you, it that a was thinking about. We use to be able to set it with quick time but now I can’t find the way to do it. Do you know a way to do it without premiere ?

          DusX Michel 2 Replies Last reply Reply Quote 0
          • DusX
            DusX Tech Staff @hatfab last edited by

            @hatfab

            What codec are the 1920x1080 videos, and what codec are the 1280x720 videos?

            Have you tried to force refresh the thumbnails?  ( File / Rebuild Media Thumbnails )

            Troikatronix Technical Support

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            H 1 Reply Last reply Reply Quote 1
            • H
              hatfab @DusX last edited by

              @dusx, Both are H264. I've tried to force refresh the thumbnails but it doesn't work, except for one of them. 

              1 Reply Last reply Reply Quote 0
              • Michel
                Michel Izzy Guru @hatfab last edited by

                @hatfab 

                If you are on a Mac you can set the poster frame in the foto app. https://discussions.apple.com/...

                Best Michel

                Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

                H 1 Reply Last reply Reply Quote 0
                • H
                  hatfab @Michel last edited by

                  @michel, Thank you for your tip. I've tried but it seems to work only inside Photo app. It doesn't change any thing on the finder, nor in Isadora.

                  Michel 1 Reply Last reply Reply Quote 0
                  • Michel
                    Michel Izzy Guru @hatfab last edited by

                    @hatfab

                    Ok thats funny, it does work for me in the finder but not in Isadora. No other idea.

                    Best Michel

                    Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

                    1 Reply Last reply Reply Quote 0
                    • DusX
                      DusX Tech Staff last edited by

                      Does your video start out black?

                      If so that's where Isadora is grabbing the thumbnail.

                      Troikatronix Technical Support

                      • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                      • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                      • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                      Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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