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    ETC ion firing Izzy cues via ETC response midi gateway.

    Troubleshooting and Bug Reports
    etc etc ion etc response midi gateway
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    • J
      jlarsen last edited by

      Hello,

      I recently have been using ETC's new Response unit that allows MSC over USB and Ethernet. We set up Izzy to listen for the "go" command over MSC and halfway through the show would get izzy firing multiple cues and jumping back and forth. same part of the show every night. we then unplugged the response unit and wired back into the midi ports on the Ion via the UNO midi over USB interface. everythings working fine. anyone else using this device and having issues?

      thanks for listening

      J

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      • Juriaan
        Juriaan Tech Staff last edited by

        Hi there,

        This seems to be a programming error on the console, or an ETC issue. Please get in touch with ETC Technical support, they are super helpfull with such issues :)


        With kind regards,

        Juriaan

        Isadora 3.1.1, Dell XPS 17 9710, Windows 10
        Interactive Performance Designer, Freelance Artist, Scenographer, Lighting Designer, TroikaTronix Community moderator
        Always in for chatting about interaction in space / performance design. Drop me an email at hello@juriaan.me

        J 1 Reply Last reply Reply Quote 0
        • J
          jlarsen @Juriaan last edited by

          @juriaan It coudnt have been anything in the programming as it was intermittent. I program lighting for a living and there wasn't anything goofy there. the new gateway could be the issue. I will definitely chat up ETC. thanks for the response!!!

          Woland 1 Reply Last reply Reply Quote 0
          • Woland
            Woland Tech Staff @jlarsen last edited by

            @jlarsen

            If create a support ticket via the link in my signature, send us your Isadora Patch, and tell us the sequence of cues that were going wacky, we can have a look and make sure that it's not something strange in the Isadora Patch itself.

            Best wishes,

            Woland

            TroikaTronix Technical Support
            New Support Ticket: https://support.troikatronix.com/support/tickets/new
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            | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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