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    [TICKET SUBMITTED] Crash as scenes transition

    Troubleshooting and Bug Reports
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    • J
      Jarporte last edited by Woland

      Hey all

      so we had a show that had major issues to get up and running.  in the end we reprogrammed the show and made it happen.  Now we are trying to trouble shoot what happened and what made it happen. 

      the performances went off without any major issues.  and we were very happy in the end.

      Now we have the system hooked up and have it running.  and it keeps having "Isadora has experienced an unexpected error"  under information it says 

      !(mCPUBackingBufferData !=0)

      CGLTexture.cp

      2740

      this keeps popping up as it is fading from one scene to the next.  Never when the scene is running.  and it does not seem to be happening going into our out of the same scene each time.

      the only thing I have done to the file is added timed triggers to make the show autoloop.  I have set each scene up for about the length it was during the show.  I figured if I could get it to just run for a few hours I would be happy.  but we get in about and hour and it dies.

      Any ideas?

      jared

      Woland 1 Reply Last reply Reply Quote 0
      • Woland
        Woland Tech Staff @Jarporte last edited by

        @jarporte

        Please create a support ticket with the link in my signature.

        TroikaTronix Technical Support
        New Support Ticket: https://support.troikatronix.com/support/tickets/new
        Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
        Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
        Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

        | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

        J 1 Reply Last reply Reply Quote 0
        • J
          Jarporte last edited by

          it says 

          You are not authorized to access this portal. Kindly contact your helpdesk administrator.

          and I tried to re register. 

          1 Reply Last reply Reply Quote 0
          • J
            Jarporte @Woland last edited by

            @woland 

            it says 

            You are not authorized to access this portal. Kindly contact your helpdesk administrator.

            and I tried to re register. 

            1 Reply Last reply Reply Quote 0
            • Woland
              Woland Tech Staff last edited by Woland

              Try this: https://support.troikatronix.com/support/tickets/new

              TroikaTronix Technical Support
              New Support Ticket: https://support.troikatronix.com/support/tickets/new
              Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
              Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
              Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

              | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

              1 Reply Last reply Reply Quote 0
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