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    [TICKET SUBMITTED] Video Playback Not Working

    Troubleshooting and Bug Reports
    isadora 3 movie player playback issues
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    • L
      lockie77 last edited by Woland

      In Isadora 3 I'm having problems with video playback. The movie player holds on the first frame rather than playing the full clip. I've attached a video of my issue below. I have also reinstalled the program and no results yet. Thanks

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      • DusX
        DusX Tech Staff last edited by

        I do not see the attached video.

        However, I suggest opening a support ticket if you have not yet.

        We will need to know some specifics about the video and your system to start looking into the issue.

        If you are are not already using it I recommend using the Hap codec (mov on Mac, avi on PC) 

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        • L
          lockie77 @DusX last edited by

          @dusx I uploaded the video to google drive. https://drive.google.com/file/... its an mp4 h.264 codec

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          • DusX
            DusX Tech Staff last edited by

            great, I have replied to the support ticket.

            Please continue communications there so it is all centralized.

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