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    No blackmagic drivers are istalled

    Troubleshooting and Bug Reports
    blackmagic isadora 2 error decklink
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    • M
      Mokasyn last edited by Woland

      Hi everyone.
      I have a problem with Decklink in Isadora 2.6.1
      After the upgreade desktop video setup, I lost connection with the capture card. So far, everything has been fine.
      Resolume Arena is installed on the macbook, OBS recognizes BMD. Only Isadora has a problem with that. I went back to the older drivers and it was the same. Any ideas?

      bonemap 1 Reply Last reply Reply Quote 0
      • bonemap
        bonemap Izzy Guru @Mokasyn last edited by

        @mokasyn

        Sometimes resetting Isadora preferences can help in these kinds of situations: https://support.troikatronix.com/support/solutions/articles/13000016417-how-to-manually-delete-the-isadora-preferences

        Best Wishes 

        Russell

        http://bonemap.com | Australia
        Izzy STD 4.2 | USB 3.6 | + Beta
        MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
        Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
        A range of deployable older Macs

        Juriaan 1 Reply Last reply Reply Quote 0
        • Juriaan
          Juriaan Tech Staff @bonemap last edited by

          I believe that Isadora is connecting to a certain SDK that is expects. Only people that can really tell what is going on are the technicial team of Isadora. So please create a support ticket athttps://support.troikatronix.c..., the technical team of Izzy will help you further :) 

          If you could report back here if they have found the solution that would be lovely for people that see this topic in the future. 

          Isadora 3.1.1, Dell XPS 17 9710, Windows 10
          Interactive Performance Designer, Freelance Artist, Scenographer, Lighting Designer, TroikaTronix Community moderator
          Always in for chatting about interaction in space / performance design. Drop me an email at hello@juriaan.me

          1 Reply Last reply Reply Quote 0
          • D
            danielprimo last edited by

            I have the same problem. izz 3.0.7 does recognize my Blackmagic Intensity Shuttle USB3, but with 2.6.1 appears the same warning. I already reset izz preferences as @bonemap suggested. Also reinstall 2.6.1 version.

            MacBook Pro (Retina, 15-inch, Mid 2015) / 2.2 GHz Intel Core i7 / 16 GB 1600 MHz DDR3 / Intel Iris Pro 1536 MB

            DusX 1 Reply Last reply Reply Quote 0
            • DusX
              DusX Tech Staff @danielprimo last edited by DusX

              @danielprimo

              Please try an older version of the Black Magic software/drivers. We believe something was changed that has stopped 2.6 from seeing the drivers. 

              Troikatronix Technical Support

              • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
              • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
              • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

              Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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