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    screen capture image stutters

    Troubleshooting and Bug Reports
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    • B
      bryonc last edited by

      The Screen Capture plug-in streaming is not smooth, it stutters, any suggestions? -Thanks

      Juriaan DusX Woland 3 Replies Last reply Reply Quote 0
      • Juriaan
        Juriaan Tech Staff @bryonc last edited by

        Hi there @bryonc, 

        Welcome to the Isadora community forum. I personally don't have a lot of experience with the Screen Capture plug-in. I tagged my colleague, perhaps he has some advice.

        If you ever need technical support please head over to our Support system, https://support.troikatronix.c...

        @DusX 

        Do you have any idea what might be going on?

        Isadora 3.1.1, Dell XPS 17 9710, Windows 10
        Interactive Performance Designer, Freelance Artist, Scenographer, Lighting Designer, TroikaTronix Community moderator
        Always in for chatting about interaction in space / performance design. Drop me an email at hello@juriaan.me

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        • DusX
          DusX Tech Staff @bryonc last edited by

          @bryonc

          Have you tried both the CPU and GPU modes? Depending on your system you might have better performance with one or the other.

          Troikatronix Technical Support

          • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
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          • Woland
            Woland Tech Staff @bryonc last edited by

            @bryonc

            Can you give us some more information?

            1. What version of Isadora are you using? 
              1. (Go to Isadora > About Isadora and look at the splash screen. It will have a version number the four vertical dots to the right of "ISADORA".)
            2. What version of the Screen Capture plugin are you using? 
              1. (Mouse over the plugin and the info panel in the bottom right, below the media view, should say the plugin version number after the name of the plugin.)
            3. Your operating system and hardware specs for the computer you're using
            4. What you are screen capturing?
            5. Can you see it stutter in Isadora, or is it only stuttering on an external display? 
              1. (If only on an external display, does your target frame rate from Isadora Preferences match the refresh rate of your external display?)

            Best wishes,

            L Wilson-Spiro 

            TroikaTronix Technical Support
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