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    updated 7 day registration crash

    Troubleshooting and Bug Reports
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    • LPmode
      LPmode Beta Silver last edited by LPmode

      Isadora crashes when entering the a 7-day registration credential.

      The previous license expired a week ago. There is no option to renew so I bought another 7 day registration. I can enter the new license ID and password but Isadora crashes( no reports, it just disappears) when clicking "activate online" button.

      I tried the offline method as well and Isadora disappears when loading the lfx file.

      Isadora keeps opening in demo mode but the portal shows that the license has been activated already. 

      M1 Max 32GB + ThinkPad P72 64GB Quadro P5200 W10. liviu.stoptime.live

      Juriaan mark 2 Replies Last reply Reply Quote 0
      • Juriaan
        Juriaan Tech Staff @LPmode last edited by

        @lpmode

        Hi there!

        Sales question like these are more likely to be solved quicker when you reach out using an Support Ticket.

        In the mean time you can deactivate any license I believe from the License Portal.

        Could you deactivate your license in your license portal, reset Isadora preferences, restart Isadora, fill in the License information and report back?

        Isadora 3.1.1, Dell XPS 17 9710, Windows 10
        Interactive Performance Designer, Freelance Artist, Scenographer, Lighting Designer, TroikaTronix Community moderator
        Always in for chatting about interaction in space / performance design. Drop me an email at hello@juriaan.me

        1 Reply Last reply Reply Quote 0
        • mark
          mark @LPmode last edited by

          @lpmode

          Definitely open a ticket. And make sure to tell us if you're on Mac or PC.

          In addition, it would be great if you could update your signature line as instructed here.

          This helps us to help you faster on the forum.

          Best Wishes,
          Mar

          Media Artist & Creator of Isadora
          Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

          1 Reply Last reply Reply Quote 0
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