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    [TICKET] Stage capture error

    Troubleshooting and Bug Reports
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    • M
      margie last edited by Juriaan

      Hello, When I try to record the stage - I get an error message. Failure when storing DirectShow movie writer error. 80004005.

      I am working on a PC. I have followed advice from the help info and reinstalled the .dll files. As I only get an option to output to AVI. I have updated all my players. I have followed the 101 tutorial on stage capture. It records a tempfile. Any advice on things to try is appreciated. 

      Happy NY. Margie

      Juriaan 1 Reply Last reply Reply Quote 0
      • Juriaan
        Juriaan Tech Staff @margie last edited by

        @margie

        Hi there Margie!

        Welcome to the TroikaTronix Community forum. Glad to have you here.

        Normally in this kind of situations it is best to open a new support ticket, you can do so by filling out the following form;

        https://support.troikatronix.c...

        Our technical team will reply to your ticket and get over some details with you to get to the bottom of this!

        Thanks and a happy new year for you too!

        Isadora 3.1.1, Dell XPS 17 9710, Windows 10
        Interactive Performance Designer, Freelance Artist, Scenographer, Lighting Designer, TroikaTronix Community moderator
        Always in for chatting about interaction in space / performance design. Drop me an email at hello@juriaan.me

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