[ANSWERED] Bug report not sending Error message
boristractor last edited by Woland
I was wondering why i did not got feedback on a huge amount of bug reports i send in the last weeks.
I just realized that an error message shows on top of the bug report page :
Error: MAIL FROM: error (550 Only TLS connections allowed from your domain ) Server said: 550 Only TLS connections allowed from your domain
mark last edited by
I just checked, and your bug reports are actually coming in. Let me explain why we haven't reached out.
Our process is to check the Bug Splat database twice per month to look for "hot spots". Because BugSplat sorts crashes so that the similar ones are grouped together, we are trying to find 1) the crashes that happen most frequently to all users, and 2) crashes that might happen less frequently but they happen to a lot of users. Crashes like these are the ones we fixed for v3.2.
Your crashes didn't show up on our radar because the specific location of the crash is in slightly different places inside of Media Foundation and/or your Graphics Driver – because of this BugSplat didn't group the crashes together. But upon looking more closely at the other threads that were active in these crash reports, one pattern I can see is that many of the crashes happened are when you were trying to import a movie. Specifically, Isadora crashed when attempting to decode the contents of the movie to create a thumbnail. Regarding that problem, do you see any pattern regarding the kind of movies you're importing when this happens? Or do you have any movies that cause this crash consistently?
We didn't see them rise to the top because, as I said, the actual crash was in a slightly different place so BugSplat didn't see them as being "the same." I'm going to write the BugSplat team to ask them about how we can better get these crashes grouped.
And just so you know: the entire tech team of this company (meaning programming, tech support, testing of new versions) consists of three people, one of which is me. While I wish we could dedicate someone to observing BugSplat every day and contacting every user who submits a bug, that's simply not realistic for us. That's even more true in the weeks leading up to a release, which has been the case recently.
So, if you're having problems please don't wait for us to see the crash reports. Open a ticket and let us know what's going wrong and ask for our help. The we can give you personal attention, and look at your specific crashes (as I did today) to see what we can find out.
Please open a ticket now and so we can help you figure out why you're having so much trouble, OK?
Creator of Isadora
boristractor last edited by
@mark Thank you Mark. I understand that Isadora is kept alive by your passion and i hope that you'll have opportunities to add more staff and make it better. Just to make it clear, it is already a great software that helped me so much doing video works i dreamed of.
I'll open a ticket, but before i will reencode my videos in HAP codec with same settings in the same software.