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    Latest version error on start-up.

    Troubleshooting and Bug Reports
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    • Eager Iguana
      Eager Iguana last edited by Eager Iguana

      Hi,

      I have installed the latest version of Isadora on a Dell Inspiron and I am consistently getting this error  in file below.

      This is only a scratch machine for trying new things, and not my 'main' system, which is running fine on the same version.

      I have used the clear preferences and a re-install, but the error remains. 

      screenshot-2022-12-19-112702.jpg

      Any assistance greatly appreciated.

      Clive Davies ¦ MSI - i7-10750H CPU @ 2.60GHz - 16.0 GB - RTX 3060 6GB - Win 10 ¦ Based Southern UK.

      Juriaan 1 Reply Last reply Reply Quote 0
      • Juriaan
        Juriaan Tech Staff @Eager Iguana last edited by

        @eager-iguana

        Hi there!

        Could be so kind to send in a new technical support ticket so that we can get to the bottom of this?

        https://support.troikatronix.c...

        Thanks!

        Isadora 3.1.1, Dell XPS 17 9710, Windows 10
        Interactive Performance Designer, Freelance Artist, Scenographer, Lighting Designer, TroikaTronix Community moderator
        Always in for chatting about interaction in space / performance design. Drop me an email at hello@juriaan.me

        Eager Iguana 1 Reply Last reply Reply Quote 0
        • Eager Iguana
          Eager Iguana @Juriaan last edited by

          @juriaan Done as requested.

          Clive Davies ¦ MSI - i7-10750H CPU @ 2.60GHz - 16.0 GB - RTX 3060 6GB - Win 10 ¦ Based Southern UK.

          1 Reply Last reply Reply Quote 1
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