Reverting to demo mode with USB Key and M1 Macs
-
I'm posting on behalf of several of my students, who are using the USB Key version and have repeatedly lost contact with the key, reverting Isadora to demo mode and not allowing them to save their work. All the students with the issue are on M1 Macs, on a variety of systems: macOS 11, 12, or 13. We made sure drivers were updated. We've tried switching from a USB hub to a more direct adapter, but some issues still persist. In each case, the red light on the key stays on even as Isadora "loses" it. The option to re-register the key is grayed out.
Students usually quit (losing work since the last save), then unplug and replug the key, restart Isadora, and sometimes it is corrected and sometimes they have to reregister their key to start working. My students on Windows machines or on Intel macs are not having these issues.
I'm not sure if there is still a better adapter that might fix the issue? Or if there is some other solution?
*I'm trying to borrow an M1 mac to see if I can recreate the problem myself, but with several students having the issue, it seems like there must be something we need to do differently for these machines.
-
I sent you a message on the forum messaging system asking a question. Depending on what your answer is, I may be able to get your students up and running again right away.
