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    Stage output showing in preview but not on projector

    Troubleshooting and Bug Reports
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    • C
      CraigAlfredson last edited by

      Hello,

      I am setting up a system using a Mac Studio to two matching 1080p projectors using a Sonnet TB3 to dual HDMI adapter.  I am having a strange issue where the display isn't showing on one of the projectors.  Everything looks fine when I do stage preview, but when I show stages, one of the projectors keeps showing the desktop background.  All the settings are the same for both stages.  The Mac is having no problem seeing all three displays (control monitor and both projectors), and I have tested QLab, and it can see and project to all displays.

      Any ideas?

      DusX 1 Reply Last reply Reply Quote 0
      • craigw
        craigw last edited by

        Hi, It sounds like a (Stage Setup) setting needs to be changed.

        Mac OS Ventura 2017 MacPro, 32g Ram ,AMD FirePro D700 6144 MB. Isadora v3.2.6 Los Angeles CA

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        • DusX
          DusX Tech Staff @CraigAlfredson last edited by

          @craigalfredson

          If the Stage display is selected correctly, please show us what your Display Overview shows in Stage setup.

          as seen here:

          Troikatronix Technical Support

          • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
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          Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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          • C
            CraigAlfredson @DusX last edited by

            @dusx Stage 1 is showing up but I'm getting nothing through Isadora on Stage 2.

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            • C
              CraigAlfredson @CraigAlfredson last edited by

              So this solved my problem, though I still think it's a glitch.  I put one projector on either side of my control screen, and now everything is working as it should:

              DusX 1 Reply Last reply Reply Quote 0
              • DusX
                DusX Tech Staff @CraigAlfredson last edited by

                @craigalfredson

                Glad you have it working. This is indeed strange. We will have to look into this.
                Is this the adapter you are using? https://www.sonnetstore.com/pr...

                Troikatronix Technical Support

                • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                • C
                  CraigAlfredson @DusX last edited by

                  @dusx That is the device, though in the process of troubleshooting I tried with different (separate) adapters with similar results.

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                  • jfg
                    jfg last edited by

                    I have the same problem as @craigalfredson. If my MacBookPro M1 is between the two external screen, it works well. If I put the two external screen together on the right or on the left side of the MacBookPro I get in fullscreen mode the picture only on the first screen. 

                    The first screen is connected with an adaptor. The second screen direct with the HDMI output of the computer.

                    Best

                    Jean-François

                    • Izzy 3.2.6
                    - MacBook Pro M1 Max 16" 64GB RAM, Mac OS 15.3.2 Sequoia
                    - Mac Pro 5.1 middle 2012 (3,33 GHz 6-Core Intel Xeon, 32GB RAM, Radeon RX 580 8 GB ),
                    Mac OS 10.14.6 (Mojave)
                    - Mac mini Pro M4, Mac OS 15.3.2 Sequoia

                    • A range of deployable older Macs
                      Located in Bremen, Germany
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