• Isadora
  • Get it
  • Forum
  • Help
  • ADD-ONS
  • Newsletter
  • Impressum
  • Dsgvo
  • Impressum
Forum

Navigation

    • Register
    • Login
    • Search
    • Categories
    • Recent
    • Popular
    • Tags

    Isadora crashes when showing stages

    Troubleshooting and Bug Reports
    3
    3
    49
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • S
      Semmeth last edited by

      Hey guys, need a quick fix here. Running into a problem in Isadora since I last updated windows. Every time I press show stages, whether it's video, live camera, or a picture I'm projecting the projector goes black, after which Isadora crashes. I have no clue how to fix the problem. I already tried using different codecs. Any help would be greatly appreciated~!

      Woland DusX 2 Replies Last reply Reply Quote 0
      • Woland
        Woland Tech Staff @Semmeth last edited by

        @semmeth

        Please open a support ticket using the link in my signature.

        If you are sending crashes in via the crash reporting tool, please let us know in the ticket what email address or name you included when submitting the crash report.

        Best wishes,

        L Wilson-Spiro

        TroikaTronix Technical Support
        New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
        TroikaTronix Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
        TroikaTronix Add-Ons Page: https://troikatronix.com/add-ons/

        | Isadora 2.6.1 + 3 | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s | Macbook Pro (Retina, 15", Mid 2015), macOS 10.11.4, 2.8GHz Intel Core i7, 16GB RAM, Intel Iris Pro 1536 MB |

        1 Reply Last reply Reply Quote 0
        • DusX
          DusX Tech Staff @Semmeth last edited by

          @semmeth

          Open a support ticket and one of us will get into this with you.

          However, a great first step is to see if there is an updated video driver available for your GPU (often an update is needed after a windows update)

          Troikatronix Technical Support

          • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
          • Isadora Add-ons: https://troikatronix.com/add-ons/
          • My Add-ons: https://troikatronix.com/add-ons/?u=dusx

          Running: Win 10 64bit, i7-8750H, M.2 PCIe SSD's, 16gb DDR4-2666, nVidia GTX 1070 | located in Ontario Canada.

          1 Reply Last reply Reply Quote 0
          • First post
            Last post