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    [ANSWERED] Invalid Texture or Format

    Troubleshooting and Bug Reports
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    • L
      lmtech last edited by Woland

      Every time I boot Isadora on my computer I get the following error:

      "Isadora has experienced an unexpected error.

      Condition: Invalid Texture Format.

      File: CGLTexture.cpp

      Line: 1109"

      This is a new installation, I have tried uninstalling and reinstalling Isadora, with no change.

      System info:

      DusX 1 Reply Last reply Reply Quote 0
      • DusX
        DusX Tech Staff @lmtech last edited by

        @lmtech

        Make sure you have set Isadora to use the dedicated graphics card: 
        Windows: Laptop Configuration of Integrated (Onboard) and Dedicated Graphics Cards for Isadora 2 and 3 : TroikaTronix

        ALSO be sure you have updated your AMD driver to the lastest release. I have had a couple users this past month or two on AMD cards reporting this issue, and a driver update has been the primary fix.

        Troikatronix Technical Support

        • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
        • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
        • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

        Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

        1 Reply Last reply Reply Quote 1
        • S
          Shreeswifty last edited by

          i get the same error with AMD, new install of IZZY 3.2.6

          i cannot get rid of the error and it's crashing isadora 

          WINDOWS 10, ALL UPDATES

          AMD RADEON RX 580 Latest Adrenalin Edition Drivers

          Intel(R) Xeon(R) CPU E5-1603 v3 @ 2.80GHz   2.80 GHz

          64 GB RAM

          please help

          DusX 1 Reply Last reply Reply Quote 0
          • DusX
            DusX Tech Staff @Shreeswifty last edited by

            @shreeswifty

            I have seen a few users with this issue with AMD gpus.
            In each case it has been one of three things.
            1. Isadora needs to be set to ONLY use the dedicated GPU (configure)
            2. Drivers needed to be updated for the AMD gpu (go to AMD's website and get the latest, sometimes machine suppliers don't provide the latest versions)
            3. The system had some corrupted system files.. Often running SFC and/or DISM would fix the issue. (How to Repair Corrupted Windows System Files with the SFC and DISM Commands (howtogeek.com))

            Troikatronix Technical Support

            • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
            • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
            • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

            Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

            S 1 Reply Last reply Reply Quote 0
            • S
              Shreeswifty @DusX last edited by

              @dusx

              Tried both of those 

              Windows has all updates

              Updated Graphics Drivers

              Did both DISM & SFC 

              Same Error Persists

              Submitted Ticket

              pp

              1 Reply Last reply Reply Quote 0
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