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    Can't type into the pop up window to activate Isadora

    Troubleshooting and Bug Reports
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    • M
      meaganwoods last edited by

      Hello! I just started with Isadora today and tried to activate it. The window pupped up to register but I could not type in any of the fields for username, password, etc. The cursor would go there but when I typed nothing came up. A long-term Isadora user was coaching me and was very perplexed by why this happened. I'm on a Windows laptop, does anyone have advice for getting past this? I wasn't able to activate offline either, unfortunately. Thanks for any help!

      Woland DusX 2 Replies Last reply Reply Quote 0
      • Woland
        Woland Tech Staff @meaganwoods last edited by

        @meaganwoods

        What version of Isadora are you using?

        TroikaTronix Technical Support
        New Support Ticket: https://support.troikatronix.com/support/tickets/new
        Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
        Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
        Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

        | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

        1 Reply Last reply Reply Quote 1
        • DusX
          DusX Tech Staff @meaganwoods last edited by

          @meaganwoods

          I have replied to your support ticket, please provide answers to my questions there, and we should be able to get this working for you shortly.

          Troikatronix Technical Support

          • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
          • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
          • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

          Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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