Isadora stucks after some time with laptop, and problem with main display

alice

Hello,

I need your help with a problem i'm having..
The patch is tested for a long time on a desktop, there was no problem.
Now I have to use a laptop for the performance because I am traveling. The performance is with 5 full HD projectors. [the 4 are a split from a 4k (something like a matrox) from the hdmi and the 5th is a tv monitor from a usbC 3.2 - display port]

I have 2 seperate problems I don't know if they connect somehow:

1. When I tested the laptop at our space with the projectors connected everything worked fine at first. The problem happened when I left it running for an hour or so. Then the buttons didn't respond and when i hit space to go to the next scene, the interface did the transition, loaded the next scene but the projectors were stuck with the visuals from the previous one. The only way to unstuck it was to force stage preview and then show stages again. I think the buttons were working and sending signals, the videos were playing, but the visual was stuck) I will check again tomorrow.
Then I tried to test it again and again, leaving it running for different periods of time and it was not consistant. One time it got stuck at 15min.
The load is not much, 10 to 30 %, and it happens to all the scenes even the ones that are just black. (nothing there)

2. The second problem is when i opened the same laptop at home with no external monitors, using force stage preview. It got stuck imediatelly in some scenes every time I loaded them. The buttons send signals to the interface, in the interface I can see videos playing if i hover the mouse, and I can see the position of the video running, I can load next scene in the interface, but in stage preview it is stuck to that scene.. With this problem I can only close isadora and reopen it, I cannot get it unstuck..

But if I put an external monitor with an HDMI and make that monitor the main display on windows, then it plays fine and we go again to problem no.1. If I make the laptop monitor the main display the problem persists. With some testing I found out that it happens if I change to the scene with space or with jump. If I click with the mouse it is fine. If I force stage preview it unstucks.

*update: I think it happens to the scenes when there is a fade to the next scene with space bar, that's why it does not happen when i click directly with mouse to the next scene. I will try to change the patch and see if it happens again.. The problem no.2 happens when the laptop monitor is the main display.
But with problem no.1 I have no idea why it is happening..

I also updated the nvidia drivers and tried both studio and game (i don't know which one is best)
I also selected isadora program in the System > Display > Graphics and chose to use the nvidia graphics card in case the problem was there..
I also changed the settings in the nvidia control panel, and for isadora I selected the high-performance NVIDIA processor

I am really worried, I don't know how long i have to leave it open before the show starts.. We also have some scenes where nothing changes for 10min. and I worry it is going to get stuck at the performance..

My laptop is running windows 11
Del G15 5525
AMD Ryzen7 6800H with Radeon Graphics
32GB ram
1TB nvme
Nvidia GeForce RTX 3060 Laptop GPU 6GB ram
AMD Radeon (TM) Graphics
outputs: 1 HDMI , 1 usbC 3.2 display port

I run the latest isadora 3.2.6

Juriaan

Hey @Alice,

We would love to dive deeper into this problem with you. Could you be so kind to make a new technical support ticket at

https://support.troikatronix.com/support/tickets/new

This way we can ask for more information / ask for system logs.

Thanks in advance!

alice

@juriaan

Thank you for your response,

I just submitted the ticket and wanted to add an update:

I changed the patch so that there is no fade when i transition between scenes and the problem no.2 is resolved. I send the previous file though so that you take a look.

I don't think this resolves problem no.1, I think it is not connected because it doesn't happen in transitions.. The problem is that problem no.1 doesn't happen consistently..