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    Blackmagic UltraStudio Recorder 3G showing a pixelated capture

    Troubleshooting and Bug Reports
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    • Woland
      Woland Tech Staff @d8bit last edited by

      @d8bit said:

      Also, in Windows, the Windows driver is not working for me with the UltraStudio, I'm getting and error.

       Only in Isadora 3, or in Isadora 4 as well?

      TroikaTronix Technical Support
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      D 1 Reply Last reply Reply Quote 0
      • Woland
        Woland Tech Staff @d8bit last edited by

        @d8bit said:

        Could you tell me, in that production with so many UltraStudio, what configuration were you using? Target frame rate, Display Refresh (only in Mac), General Service, Video Image Processing Default Resolution, option in "when combining videos", OpenGL options, etc?

         I can't tell you that information unfortunately because I don't have it documented. I wasn't the projection designer, just a consultant.

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        • D
          d8bit @Woland last edited by d8bit

          @woland Latest Isadora 4 version, latest Blackmagic drivers, updated Windows 11 (I suppose this card it's not compatible with Windows Media Foundation?):

           

          The video capture works with the Blackmagic driver, but with the "pixelation" effect.

          Isadora 3.2.6
          macOS Monterey 12.7.6

          mark_m 1 Reply Last reply Reply Quote 1
          • mark_m
            mark_m @d8bit last edited by mark_m

            I can see a clear difference between capturing an image from Isadora, and capturing from BlackMagic Media Express.

            Please see photos below. The images captured from Isadora definitely show a pixellation.

            1080p50 source.
            Isadora 4.09
            Windows 11.


            Live capture setting like this:



            Isadora preferences like this:


            Capture Stage from Isadora like this:



            Resultant file is this:



            Capturing from BM Media Express gives me this:

            If I compare the two files in Photoshop you can see this:



            and at 300% you get this:

            Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
            Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
            PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
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            D DusX 2 Replies Last reply Reply Quote 2
            • D
              d8bit @mark_m last edited by d8bit

              @mark_m At least your pixellation is more subtle than mine 😅

              Thanks for all the info and images! Is it possible for you to share also your General tab options?

              Isadora 3.2.6
              macOS Monterey 12.7.6

              mark_m 1 Reply Last reply Reply Quote 0
              • mark_m
                mark_m @d8bit last edited by

                @d8bit

                Yes, it is quite subtle, but on a 8m wide projection screen it's going to be noticeable.

                Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
                Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
                PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
                www.natalieinsideout.com

                1 Reply Last reply Reply Quote 1
                • DusX
                  DusX Tech Staff @mark_m last edited by

                  @mark_m

                  Is there a chance that your projector has izzymap activated? 

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                  D mark_m 2 Replies Last reply Reply Quote 0
                  • D
                    d8bit @DusX last edited by d8bit

                    @dusx In my case, no izzymap or any other mapping or corner correction at all. With the most simple video in watcher + new projector simple scene and new project.

                    Isadora 3.2.6
                    macOS Monterey 12.7.6

                    1 Reply Last reply Reply Quote 0
                    • mark_m
                      mark_m @DusX last edited by

                      @dusx


                      no, this was brand new project, brand new installation of Isadora 4.09, BM software 4.1, Ultrastudio Recorder 3G, and the i9 system below.

                      Interesting that my pixelation much less than the OPs… it is subtle..

                      Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
                      Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
                      PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
                      www.natalieinsideout.com

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                      • D
                        d8bit last edited by d8bit

                        I've been trying everything I can think of, changing every option/configuration, software/hardware, etc., without any luck. I hope someone can find some solution to this issue. For now, I only have two solutions: use another video capture card brand with Isadora, or use Blackmagic with another software.

                        Isadora 3.2.6
                        macOS Monterey 12.7.6

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