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    Troubleshooting and Bug Reports
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    • J
      jrhooker last edited by

      I'm having an emergency. I have a whole show file that maybe has been corrupted by some bad files. I have a step back version but it's a whole day of work. The files that gave me error message are just jpgs which seems really strange...I've never had that happen before...is it usual. I also have one video file that seemed to be corrupt but when I removed it, nothing changed. The effect of all this was that the video feed was advancing, but the scenes in isadora weren't. So I was seeing something projected that was not on screen...and that seemed bizarre. And then the engine basically just froze. They're finishing a run (dress rehearsal) so I can't problem solve right now...but once I get my computer back can anyone suggest order of steps to quickly solve this problem. Do I need to step all the way back to the previous day's file?

      Thanks

      Izzy 3. | OSX 10.14.6| MacBook Pro (15-inch, 20 19) | 2.3 GHz Intel Core i9 | 32 GB 2400 MHz DDR4 | Radeon Pro 560X 4 GB | Intel UHD Graphics 630 1536 MB

      kdobbe B CitizenJoe 3 Replies Last reply Reply Quote 0
      • kdobbe
        kdobbe @jrhooker last edited by

        I suggest looking at all of the media and make sure the Resolution is ALL THE SAME.  I have had this happen to me, and fixing the resolution to the same did it.

        Mac Studio M2-Ultra, MacBook Pro M1 Ultra. OSX-14.4.1

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        • B
          BvG73 @jrhooker last edited by

          @jrhooker

          Are your files on your local drive or on Dropbox/icloud/other?

          Did the files work before without issues? If it has happened overnight something must have changed between then and now (programmers adagium). 

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          • CitizenJoe
            CitizenJoe @jrhooker last edited by

            @jrhooker said:

            <p>The files that gave me error message are just jpgs which seems really strange...
            </p><p>Thanks</p>

             I've had trouble with JPEG's which are really large in the past. If they're big ones, try making them as small as you think you can get away with.

            Cheers,

            Hugh

            Hugh in Winnipeg - All test machines, Win11 Pro, 64 bit, OS SSD and separate data SSD.
            Dell 7560, i9 11950H, 64 gigs, NVIDIA RTX A4000 w/8 GB GDDR6

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