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    How dealing with a corrupt video...?

    Troubleshooting and Bug Reports
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    • tomthebom
      tomthebom last edited by tomthebom

      I am doing some video mapping for the local theater. The given video turns out to mess with Isadora. I resampled the video without success. I had a complete reinstall of Izzy + deleting all old prefs. What are my options? See enclosed video for details. 

      Izzy 4.5.1 on an ARM on MBP14'/2023/M2 Pro/ macOS 14.4.1

      mark_m Woland 2 Replies Last reply Reply Quote 0
      • mark_m
        mark_m @tomthebom last edited by

        @tomthebom

        Without seeing the actual video.... some troubleshooting thoughts:

        Are you using the MBP in your sig for this show? If not, what system are you running?

        When you say 'mess with Isadora' what do you mean? How does it mess with Isadora? What actually happens?

        Does the video play fine in other software? iMovie, etc etc?

        How was the video originally encoded? What format? What Codec? What frame size and rate? 

        What did you 'resample' it to? And how did you do that?

        Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
        Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
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        • Woland
          Woland Tech Staff @tomthebom last edited by

          @tomthebom

          Try re-exporting the video file from another software or converting it. Some software bakes in a timecode track, (which Isadora can't use but which still causes issues in Isadora for some reason).

          TroikaTronix Technical Support
          New Support Ticket: https://support.troikatronix.com/support/tickets/new
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          | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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