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    Capture stage shows distorted image

    Troubleshooting and Bug Reports
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    • E
      Eva last edited by

      I will have to try tomorrow, but why is this impossible in Isadora? I have quite some trouble with output and it is a strong computer.

      Eva Esmann Behrens
      Labtop: Macbook pro (Retina) 2015, 2,7 GHz,8 GB, MacOS Mojave
      Mac Studio

      jfg 1 Reply Last reply Reply Quote 0
      • jfg
        jfg @Eva last edited by jfg

        @Eva

        I don't know why it is not working for you. I got following results without artefacts using Capture Stage to picture (here small size for web)

        • Izzy 4
        - MacBook Pro M1 Max 16" 64GB RAM, Mac OS 15.3.2 Sequoia
        - Mac Pro 5.1 middle 2012 (3,33 GHz 6-Core Intel Xeon, 32GB RAM, Radeon RX 580 8 GB ),
        Mac OS 10.14.6 (Mojave)
        - Mac mini Pro M4, Mac OS 15.3.2 Sequoia

        • A range of deployable older Macs
          Located in Bremen, Germany
        DusX 1 Reply Last reply Reply Quote 0
        • Woland
          Woland Tech Staff @Eva last edited by

          @eva

          What is the resolution of your Stage?

          TroikaTronix Technical Support
          New Support Ticket: https://support.troikatronix.com/support/tickets/new
          Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
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          | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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          • E
            Eva last edited by

            Here is a syphon snapshot, its totally off... there is usually a black background.

            isadora-stage-6-2026-10-24-at-20.29.31-resized.png

            Eva Esmann Behrens
            Labtop: Macbook pro (Retina) 2015, 2,7 GHz,8 GB, MacOS Mojave
            Mac Studio

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            • E
              Eva @Woland last edited by

              @woland its 4880x1200

              Eva Esmann Behrens
              Labtop: Macbook pro (Retina) 2015, 2,7 GHz,8 GB, MacOS Mojave
              Mac Studio

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              • DusX
                DusX Izzy Guru @jfg last edited by

                @jfg said:

                I got following results without artefacts using Capture Stage to picture

                 Can you do a test at the same resolution Eva is using (4880x1200)?
                I have recently discovered some formats don't record for video (vertical for example), so perhaps there are image limitations as well?

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                • jfg
                  jfg @DusX last edited by jfg

                  @dusx @eva

                  the captured picture have 5760x1080 pixels. I made a try with 5760x1200 with no problem.

                  5760x1080

                  5760x1200

                  • Izzy 4
                  - MacBook Pro M1 Max 16" 64GB RAM, Mac OS 15.3.2 Sequoia
                  - Mac Pro 5.1 middle 2012 (3,33 GHz 6-Core Intel Xeon, 32GB RAM, Radeon RX 580 8 GB ),
                  Mac OS 10.14.6 (Mojave)
                  - Mac mini Pro M4, Mac OS 15.3.2 Sequoia

                  • A range of deployable older Macs
                    Located in Bremen, Germany
                  1 Reply Last reply Reply Quote 0
                  • jfg
                    jfg last edited by jfg

                    The only problem is that the image captured (Stage 1200px, original video 1080px) from Isadora has black bars at the top and bottom, whilst the output from Isadora fills the screen

                    • Izzy 4
                    - MacBook Pro M1 Max 16" 64GB RAM, Mac OS 15.3.2 Sequoia
                    - Mac Pro 5.1 middle 2012 (3,33 GHz 6-Core Intel Xeon, 32GB RAM, Radeon RX 580 8 GB ),
                    Mac OS 10.14.6 (Mojave)
                    - Mac mini Pro M4, Mac OS 15.3.2 Sequoia

                    • A range of deployable older Macs
                      Located in Bremen, Germany
                    1 Reply Last reply Reply Quote 0
                    • E
                      Eva last edited by

                      I have managed to get snapshots through OBS, but its a bit of an extra piece of work, and not super handy.

                      Eva Esmann Behrens
                      Labtop: Macbook pro (Retina) 2015, 2,7 GHz,8 GB, MacOS Mojave
                      Mac Studio

                      Woland 1 Reply Last reply Reply Quote 0
                      • Woland
                        Woland Tech Staff @Eva last edited by Woland

                        @eva

                        Could you please open a support ticket about this so that @DusX can continue to investigate this? In about a week, I'm going to be away from my normal duties for a bit working for some events through TroikaTronix's professional services; otherwise, I'd be looking into this myself.

                        TroikaTronix Technical Support
                        New Support Ticket: https://support.troikatronix.com/support/tickets/new
                        Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                        Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                        Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                        | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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