Hasp key stopped working

craigw

Hi, It seems after my last OS update Mac 27.2 my HASP key doesn't work anymore. Not even a red light lighting.

Under my Macs system information USB shows (USB 3.1 bus, HASP HL 3.25)

I downloaded from Troikatronix website a recent version of USB Key Software then reinstalled it and rebooted. Still not working.

Google said to use a web browser to see if the services are running. (http://localhost:1947). and it should find the page, but it doesn't. I also don't see it in the MAC Activity Monitor List.

One note this is the older version of the key, sort of a Cobalt blue. Worked before the OS update though.

Thanks

Juriaan

@craigw

Hi Craig,

Could you sent us an technical support ticket? Our support team will likely need additional information from you to get to the bottom of this.

https://support.troikatronix.com/support/tickets/new

jfg

@craigw

Two months ago, I faced the same issue with Tahoe and solved it by downloading the last version (at this time 10.33, today 10.41) of the Hasp software (Sentinel® LDK Runtime Environment Installer for Mac OS X). Perhaps it works also for you.

https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0018323

Best regards

Jean-François