Hasp key stopped working

[craigw]

Hi, It seems after my last OS update Mac 27.2 my HASP key doesn't work anymore. Not even a red light lighting. 

Under my Macs system information USB shows (USB 3.1 bus, HASP HL 3.25)

I downloaded from Troikatronix website a recent version of USB Key Software then reinstalled it and rebooted. Still not working.

Google said to use a web browser to see if the services are running. (http://localhost:1947). and it should find the page, but it doesn't. I also don't see it in the MAC Activity Monitor List.

One note this is the older version of the key, sort of a Cobalt blue. Worked before the OS update though.

Thanks

[Juriaan]

@craigw

Hi Craig,

Could you sent us an technical support ticket? Our support team will likely need additional information from you to get to the bottom of this.

https://support.troikatronix.com/support/tickets/new

[jfg]

@craigw

Two months ago, I faced the same issue with Tahoe and solved it by downloading the last version (at this time 10.33, today 10.41) of the Hasp software (Sentinel® LDK Runtime Environment Installer for Mac OS X). Perhaps it works also for you.

https://supportportal.thalesgroup.com/csm?id=kb_article_view&sysparm_article=KB0018323

Best regards

Jean-François

[Woland]

@jfg said:

Two months ago, I faced the same issue with Tahoe and solved it by downloading the last version (at this time 10.33, today 10.41) of the Hasp software (Sentinel® LDK Runtime Environment Installer for Mac OS X). Perhaps it works also for you.

 Just to confirm (for anyone else reading this in the future with the same issue), this is the first suggestion I have made via the ticket submitted about this issue.