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    Strange new behavior

    Troubleshooting and Bug Reports
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    • jhoepffner
      jhoepffner last edited by

      Hello,

      I was outside Isadora for 3 days, working on edit. I just reopened it today and movie player on the new 2 version doesn't works at all. All other player are working (classic, CI, texture). I tried to trash preferences, throw the quicktime plugs I perhaps installed since 3 days, restart, return to the last Cuda, nothing.
      I try on another brand new computer, tuned for Isadora in show. Same behavior… On this one, I really doesn't change anything since the last opening, using movie player without problem. I try to set all the possibility, performance/interaction, AV/QT, nothing at all.
      Somebody have the same experience?
      Thank you, Jacques

      Jacques Hoepffner http://hoepffner.info
      GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
      MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
      MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
      MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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      • Joest
        Joest last edited by

        Is the movie player within a user actor?

        I had an intermittent fault (not possible to engineer on purpose) where one malfunctioned occasionally.
        It behaved fine outside on the scene background.

        MacBook Pro (Retina, 15-inch, Mid 2015) 2.5 GHz Intel Core i7 16 GB 1600 MHz DDR3 AMD Radeon R9 M370X 2048 MB
        www.joest.co.uk

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        • jhoepffner
          jhoepffner last edited by

          No, very simple "new" movie player (version 2.0.0b4). I had exchanged all the used ones by Classic or Texture, depending of the projector.

          Really strange…

          Jacques Hoepffner http://hoepffner.info
          GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
          MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
          MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
          MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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          • JJHP3
            JJHP3 last edited by

            My movie player also stopped working today 10/1/2014. What's going on?? I have a paid beta...

            John

            MBP'21- M1-Max; Sonoma 14.7; Isadora: 4.0.7 (ARM) ---- artwork: terragizmo.net

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            • JJHP3
              JJHP3 last edited by

              Here's picture of what's going on... I was going to use my nice new fast v2 patch tonight...

              John

              2ed117-screen-shot-2014-10-01-at-1.02.24-pm.png

              MBP'21- M1-Max; Sonoma 14.7; Isadora: 4.0.7 (ARM) ---- artwork: terragizmo.net

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              • JJHP3
                JJHP3 last edited by

                Version 2 now crashing every few minutes. Will send in crash log.  - John

                MBP'21- M1-Max; Sonoma 14.7; Isadora: 4.0.7 (ARM) ---- artwork: terragizmo.net

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                • jhoepffner
                  jhoepffner last edited by

                  Same for me, the first of october bug? Hopefully not crashing and premiere in 1 month…

                  replacing players works for the moment.
                  Jacques

                  Jacques Hoepffner http://hoepffner.info
                  GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                  MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                  MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                  MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                  • Aolis
                    Aolis last edited by

                    I seem to see the same behavior in 2.04b registered.

                    Video runs in Classic Movie Player - does not in the Movie Player
                    Switched local system clock back to Sep. 11th and Movie Player actor began working again.
                    -Alex

                    Media Artist & Teacher
                    MacBook Pro, Apple M3 Max, 128 GB
                    Sonoma 14.3.1

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                    • Maxime
                      Maxime last edited by

                      Same here...

                      Thanks for the tip @Aolis , it works perfectly!

                      MBP 15" end 2013 / i7 2,3Ghz /NVIDIA GT 750M 2048Mo / 16Go RAM / OS 10.10.3
                      Razer Blade 15" 2018 /i7/ GTX1070/ 16Go RAM

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                      • R
                        Reinhard last edited by

                        Strange things happening here as well - must be the 1st of october bug...

                        If I open Izzy, I can see ReportCrash in the activity monitor eating up all my CPU.
                        It **constantly** writes crash reports to user/library/logs/DiagnosticReports about IzzyMoviePlayer32 and 64, although Izzy seems to work - at least for some minutes.
                        Any brilliant ideas here, before (after trying anything I knew of) reinstalling Mavericks?
                        Best
                        Reinhard

                        mbp 16", 2021, m1pro, 16gb, 12.6 / 6core trashcan, 11.2 / youngest Izzy

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                        • R
                          Reinhard last edited by

                          Damned,

                          @Aolis, it works!!! Even just a day back problem is gone and if returning to 1st october the problem is there again.
                          Maybe it is gone tomorrow?

                          mbp 16", 2021, m1pro, 16gb, 12.6 / 6core trashcan, 11.2 / youngest Izzy

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                          • Maxime
                            Maxime last edited by

                            @Reinhard I'm running Isadora 2.0b4 under MacOs 10.7 and I have the same problem, so don't bother reinstalling Maverick, it has nothing to do with it

                            MBP 15" end 2013 / i7 2,3Ghz /NVIDIA GT 750M 2048Mo / 16Go RAM / OS 10.10.3
                            Razer Blade 15" 2018 /i7/ GTX1070/ 16Go RAM

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                            • JJHP3
                              JJHP3 last edited by

                              Good detective work! I figured it was something to do with the start of the month. Maybe Mark wrote some limit into his beta version? Hope it is fixed soon, as I have an installation coming up shortly and would like to use the new powers of v2.

                              John

                              MBP'21- M1-Max; Sonoma 14.7; Isadora: 4.0.7 (ARM) ---- artwork: terragizmo.net

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                              • K
                                knowtheatre last edited by

                                Thank god other folks were having the same issue; I thought I was totally screwed for my next performance.  I didn't previously know about an October 1st bug, but like Aolis, changing the system date to Sept. fixed this issue.
                                One other thing...when trying to put in a bug report, I attempted to use the "get-recent-isadora-crashes" app, and on every open i get the message, "The operation couldn’t be completed. (OSStatus error -67049.)"  Any ideas?

                                M1 Mac Mini, 16 GB, MacOS Monterey 12.2.1

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                                • primaldivine
                                  primaldivine last edited by

                                  Hi Everyone.
                                  We are already investigating, however please file bug reports, although it seems like you are all experiencing the same problem. http://troikatronix.com/support/isadora/

                                  Mark has a show opening tomorrow night in London, so this couldn't happen at a worse time for a code level bug.
                                  If this requires a critical fix for any of your projects before the weekend, please mention this in your bug reports so I can gauge the level of urgency.

                                  Meantime, please post here anything unusual that you have done or changed on your systems in the last few days. It is very strange... that all your versions were working fine, until the same day... today basically.

                                  If it really is just a date error, then the obvious workaround till the weekend will be to change the dates on your machine! If so, this will go down in Isadora history as the October 1st turn-back-time mythical folklore!! :)

                                  I am not experiencing this issue myself, but I use a USB licence. Are any of you running a USB version of 2.0.0b4?
                                  Also if you can remember how long ago you downloaded this version from the webpage, please let me know.

                                  thanks!
                                  Jamie

                                  Pro-User Latest Beta - MacBook Pro i7 2.66GHz SSD
                                  www.jamiegriffiths.com Arctic Canada
                                  www.chickweedarts.com

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                                  • K
                                    knowtheatre last edited by

                                    I'm not on USB, but I do know that I downloaded 2.0.0b4 on September 2nd.

                                    M1 Mac Mini, 16 GB, MacOS Monterey 12.2.1

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                                    • primaldivine
                                      primaldivine last edited by

                                      Anyone experiencing this on Windows? Anyone on a USB licence on Windows or Mac?
                                      Also please let me know if you notice anything else unusual.

                                      @knowtheatre did you download the 'Get-Isadora-Crash-Reports' app tonight from the Support page?
                                      I am attaching a zip of the 'Get-Isadora-Crash-Reports' app.

                                      thanks, Jamie
                                      0dcd1f-get-recent-isadora-crashes.zip

                                      Pro-User Latest Beta - MacBook Pro i7 2.66GHz SSD
                                      www.jamiegriffiths.com Arctic Canada
                                      www.chickweedarts.com

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                                      • K
                                        knowtheatre last edited by

                                        Yep, just downloaded it again today.  And just for good measure, I downloaded the one you linked to as well and got the same error message.

                                        M1 Mac Mini, 16 GB, MacOS Monterey 12.2.1

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                                        • jhoepffner
                                          jhoepffner last edited by

                                          @primaldivine

                                          I am not on USB. On my workhouse mac, I downloaded as soon as available, but trying everything, I reloaded it fresh today, as I trashed preferences.

                                          On this machine, I install and desinstall a lot of stuff, last Resolve 11.1 version with last CUDA (I tried to come back to the old one), many codecs, black-Magic design desktop video for Ultrastudio MiniMonitor and so on.
                                          But the strange is my second computer, brand new buyed only for Isadora, with FCPX, Motion and Compressor have the same behavior with a 2.0.0b4 downloaded 1 week ago.
                                          I can wait until the solution.
                                          Thanks from Jacques

                                          Jacques Hoepffner http://hoepffner.info
                                          GigaByte 550b / Ryzen 7 3800X / Ram 64 Go / RTX 3090 24 Go / SSD 2 To / raid0 32 To
                                          MBP 13' i5 2.6 Ghz 16 Go / Intel Iris / macOs 10.11.6 / izzy 2.6.1 + 3.0.3b2
                                          MBP 15' i7 2.6 Ghz 16 Go / GTX 650M 1Go/ MacOs10.13.3 / Izzy 2.6.1
                                          MSI GS65 i7 3.6 Ghz 32 Go / GTX 1070 8 Go / Windows 10 / Izzy 3.0.3b2

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                                          • Joest
                                            Joest last edited by

                                            I AM on USB and it's happening to me. Luckily my latest show finished on Saturday.

                                            Rolling back the date works for me.

                                            MacBook Pro (Retina, 15-inch, Mid 2015) 2.5 GHz Intel Core i7 16 GB 1600 MHz DDR3 AMD Radeon R9 M370X 2048 MB
                                            www.joest.co.uk

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