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    The dreaded black flash between movies

    Troubleshooting and Bug Reports
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    • Skulpture
      Skulpture Izzy Guru last edited by

      Could you maybe post one of the videos here for us to try? Even just a 10second loop?

      Graham Thorne | www.grahamthorne.co.uk
      RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
      RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
      RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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      • ursullivision
        ursullivision last edited by

        @Skulpture, Sorry it took me so long to get back to you. Lotsa work. The show went well despite the "dropouts". How (where) can I upload the file for you?
        5d38d9-p1030901.jpg

        Isadora 3.2.6 / Macbookpro M3 / Mac OS 14.6.1 / 18 GB RAM / external SSD

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        • Skulpture
          Skulpture Izzy Guru last edited by

          Do you have a dropbox or similar?

          Graham Thorne | www.grahamthorne.co.uk
          RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
          RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
          RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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          • ursullivision
            ursullivision last edited by

            Yes, I can upload to Dropbox.  I'll email you a link if that is ok.

            Isadora 3.2.6 / Macbookpro M3 / Mac OS 14.6.1 / 18 GB RAM / external SSD

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            • Skulpture
              Skulpture Izzy Guru last edited by

              Sure. Let me know when its up.

              Graham Thorne | www.grahamthorne.co.uk
              RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
              RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
              RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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              • ursullivision
                ursullivision last edited by

                DB link sent to your email address at gmail.

                Isadora 3.2.6 / Macbookpro M3 / Mac OS 14.6.1 / 18 GB RAM / external SSD

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                • Skulpture
                  Skulpture Izzy Guru last edited by

                  Got it. Will look into this today for you.

                  Graham Thorne | www.grahamthorne.co.uk
                  RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
                  RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
                  RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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                  • ursullivision
                    ursullivision last edited by

                    @DusX,

                    Skulpture checked my patch and saw the same intermittent black flashes.
                    Have you sorted out the bug, and could I test a prerelease to see if that solves my problem.

                    Thanks,

                    Ur,ummmmm.............................................eric

                    Isadora 3.2.6 / Macbookpro M3 / Mac OS 14.6.1 / 18 GB RAM / external SSD

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                    • O
                      Old_Dog last edited by

                      I have been experiencing the "black Flash" from time to time with the additional problem that deleting a cue is part of the event. I am using a Mac Pro 6 core matching

                      e with 16GB Ram and am sending content to a Christie 10KM and a Barco 20K unit. on most of the content feed to the Christie feed I am using two projector actors sending the same content to the same stage. This makes for a kind of pixel doubling except you need the intensity of the 2nd projector set to apron. 25% to keep the whites from being blown out.
                      Additionally, I am using a DMX receive actor that Mark sent me over the summer that is receiving that data through an Enttec Pro MK2\. The strange ting that is happening is that I have one cue in which the actor does not see the serial data. Oddly, if you activate the scene and watch the data as the info comes from the lighting console (ETC Ion) the actor responds, meaning you see the "message received" X and the DMX levels change in the display. The moment the cue with the actor is executed, the "message received" display goes to "-" and you cannot execute the next jump except manually. Now I have deleted the actor in that cue and replaced it with one that works in other cues and also deleted the cue, inserted a copy of a known working cue and in every instance the actor does not receive the data. There are 0ver 70 cues and all but this one is executing. So it would seem that I am some software instability and I considering a reinstall.
                      Your thoughts?
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                      • DusX
                        DusX Tech Staff last edited by

                        @Skulpture

                        Can you let me know how your tests go with the latest Beta? @Old_Dog
                        The cue issue seems unusual. However, given your setup it seems like it would be hard to reproduce locally.
                        Is the data being received for this 1 'dead' cue in anyway different than in others? The serial parsing strings are very particular.
                        @ursullivision
                        We think we may have the bug fixed, however, I haven't reproduced it myselft, so I am waiting for Skulpture to get back to me with updated test results.

                        Troikatronix Technical Support

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                        • vanakaru
                          vanakaru last edited by

                          I am designing a show where I need to trigger movies on que with midi. These movies are progressive states of the same subject. I get the black flash when trigger comes(midi or when I trigger manually) and I just cant't have that. The effect does not work with flashes.

                          Movie are ProRes422 1280x768 10sec long.
                          I wonder if I have the same problem and how the fix is coming along.

                          MBP 4.1 & MBP (Retina, Mid 2012) MBP Retina 2017

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                          • DusX
                            DusX Tech Staff last edited by

                            @vanakaru

                            please don't try any work arounds, keep your patch setup the way it 'should' work .. and hold on a little longer ;)

                            Troikatronix Technical Support

                            • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                            • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                            • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                            Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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