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    Possible Picture Player Bug? Picture player not outputting

    Troubleshooting and Bug Reports
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    • A
      AshChristopher Beta Silver last edited by

      We have a show built for the most part, and then without much explanation all of our picture player actors stopped outputting their content.  It works in a new show file so it's show file specific. I don't believe it's systemic or related to the content. The problem occurs on multiple computers.  Am I missing something?  Is there a global picture player setting somewhere?

      I attached the show file 

      25f45d-fh2e-izzy.izz

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      • A
        AshChristopher Beta Silver last edited by

        Isadora 2.2.2

        Macpro 6 core and Macbookpro Retina 
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        • DusX
          DusX Tech Staff last edited by

          @AshChristopher

          I am able to reproduce this issue on my machine with your file.
          Please create a support ticket (link in my signature) and I will do my best to find the cause of this for you.

          Troikatronix Technical Support

          • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
          • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
          • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

          Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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          • A
            AshChristopher Beta Silver last edited by

            Great.  I will make the ticket.  We have a theory it might have coincided with a recent addition of a "preload scene" actor.

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            • A
              AshChristopher Beta Silver last edited by

              We have a workaround where we are changing all of the stills to one frame movies.

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              • DusX
                DusX Tech Staff last edited by

                @mark

                Can you take a look at the attached izzy file.
                Simply link the mov's to any mov, and the png's to any png.
                Check any scene with picture players, and you will see that there is no output.
                Additionally, if you import a picture, and try to drag and drop it to the scene, no output.
                It appears the file is corrupt in some way. I am able to reproduce the Issue on PC, where AshChristopher is experiencing it on Mac.
                very strange.

                Troikatronix Technical Support

                • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                • Mikhail
                  Mikhail last edited by

                  Maybe I had a same problem on my PC and found that large-size(more then ~2000x2000) pictures cause picture player to stop working correctly. It can't load new pictures and doesn't produce any gpu-stream. So each time I have to check all pictures for size, and then down scale all large-size images. Maybe it is same issue on Mac. Just my assumption.

                  Win7, i7(SkyWell), 16GB RAM, SSD, nvidia GTX 1070, Isadora 2.5

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                  • bonemap
                    bonemap Izzy Guru last edited by

                    I am also having trouble with PicturePlayer not working as expected after resizing projector output, from a single projector to a four projector (2x2) blend with 200% zoom on each.

                    http://bonemap.com | Australia
                    Izzy STD 4.2 | USB 3.6 | + Beta
                    MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                    Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                    A range of deployable older Macs

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                    • DusX
                      DusX Tech Staff last edited by

                      Please submit a bug report. It will be especially helpfull if you can supply a isadora file that demonstrates the problem. The link is in my signature.

                      Troikatronix Technical Support

                      • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                      • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                      • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                      Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                      • W
                        wassarts last edited by

                        hi,

                        was this ever resolved? I have the exact same issue.

                        iMac retina
                        3.6GHZ i7
                        32GB 2400 Ram
                        Radeon Pro 560 4GB
                        Izzy version - Latest

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                        • DusX
                          DusX Tech Staff last edited by

                          Are you experiencing this issue?
                          If so please submit a bug report (link in my signature) and we can look into it right away.

                          Troikatronix Technical Support

                          • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                          • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                          • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                          Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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                          • mark
                            mark last edited by

                            Dear @DusX & @AshChristopher,

                            I'm sorry that I did not see this earlier. But the problem is simple: the file has YUV Mode enabled in the file you attached. (We really need to remove this from Isadora, as it is no longer viable.)
                            You shouldn't be using YUV mode with v2.0.
                             If you turn of YUV mode (**File > Disable YUV) **the PNGs immediately loaded as expected for me.
                            Could that be the case for you too @wassarts?
                            Best Wishes,
                            Mark

                            Media Artist & Creator of Isadora
                            Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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