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    Intermittent flashes of black during HAP avi playback (Directshow)

    Troubleshooting and Bug Reports
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    • D
      Deluxercor last edited by

      I installed the codec from http://renderheads.com/product/hap-for-directshow/

      Then I sucessfully rendered out all my 80 HAP files all with audio and some with alpha using After Effects CS6.
      The glitches (black flashes) don't always happen. And sometimes the whole sequence plays right the way through without any black flashes. But always after I've played the sequence through a few times back and forth (as I have interactive elements)  the video playback become glitchy - but never the same bits of the video so it's random. Could it be when Isadora drops a frame then it shows black instead of just hanging for a frame or so?
      I've also noticed my stage occasionally goes black completely and then the software crashes and becomes non responsive.  (I then have to ctrl + alt + del to get out) 

      PC 1: Win10 Home, 64bit, Intel(R) Core(TM) i7-4910MQ CPU @ 2.90ghz, 32gb RAM, Isadora 2.5.1(usb)

      PC 2: Win10 Pro, 64bit, Intel (R) Core (TM) i7 CPU 920 @ 2.67ghx, 12gb RAM, Isadora 2.5.1 (usb)

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      • DusX
        DusX Tech Staff last edited by

        Please submit a support request (link in my signature) and I will have a look at your files.

        Since this is a new codec that is being supported I suspect its file related, but its best to work through it in support.
        If you can share some of the videos, please provide a download link in the support request.

        Troikatronix Technical Support

        • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
        • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
        • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

        Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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        • D
          Deluxercor last edited by

          @DusX ok, I've sent report via the link

          PC 1: Win10 Home, 64bit, Intel(R) Core(TM) i7-4910MQ CPU @ 2.90ghz, 32gb RAM, Isadora 2.5.1(usb)

          PC 2: Win10 Pro, 64bit, Intel (R) Core (TM) i7 CPU 920 @ 2.67ghx, 12gb RAM, Isadora 2.5.1 (usb)

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          • DusX
            DusX Tech Staff last edited by

            Yes, I have the ticket and your hap files. Running a number of test now.
            Expect an update to the support ticket soon.

            Troikatronix Technical Support

            • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
            • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
            • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

            Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

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            • Skulpture
              Skulpture Izzy Guru last edited by

              I'd be interested to hear the result of this also :)

              Graham Thorne | www.grahamthorne.co.uk
              RIG 1: Custom-built PC: Windows 11. Ryzen 7 7700X, RTX3080, 32G DDR5 RAM. 2 x m.2.
              RIG 2: Laptop Dell G15: Windows 11, Intel i9 12th Gen. RTX3070ti, 16G RAM (DDR5), 2 x NVME M.2 SSD.
              RIG 3: Apple Laptop: rMBP i7, 8gig RAM 256 SSD, HD, OS X 10.12.12

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              • C
                Columnisys last edited by

                hi man, 

                I am not sure whether your problem is the same as  I encountered  before,  I also encountered AVI and the system can not be compatible,it is always splashing when I play video, and it is similar to "I'm playing the files off a solid state drive and my spec on two different PCs is pretty good " and then I found an article is to solve the AVI compatibility issues http://www.videoconverterfactory.com/tips/avi-on-android.html, You can take a look, may be helpful to you

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                • Fred
                  Fred last edited by

                  Yes, there is a problem with the way isadora grabs the texture, I use a flip actor after the movie player but dont flip anything and it works fine. I made a bug report some time ago but it got no attention. Also you will find that you can only load 75 times and then Isadora will crash. Mark made a fix but the load took several seconds so it was unusable. Just restart Izzy before your show as long as you dont have 75 scene changes with video you are ok. I am using it now and apart from Izzy messing up, the underlying HAP AVI direct show performance is great.

                  http://www.fredrodrigues.net/
                  https://github.com/fred-dev
                  OSX 13.6.4 (22G513) MBP 2019 16" 2.3 GHz 8-Core i9, Radeon Pro 5500M 8 GB, 32g RAM
                  Windows 10 7700K, GTX 1080ti, 32g RAM, 2tb raided SSD

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                  • Fred
                    Fred @DusX last edited by

                    @DusX I have been in contact with renderheads, thier codec is aritight and was tested thouroughly for production. Several other high end workflows are relying on it, there is no problem with the codec, the render heads codec is onyl used to give encoding capability. The issues lie with Isadora, I have been in touch with Mark about this, hopefully after the werkstat he can get this running properly. To be honest HAP Direct show playback gives Isadora the best capability for the future, the best performance I have seen on windows.

                    http://www.fredrodrigues.net/
                    https://github.com/fred-dev
                    OSX 13.6.4 (22G513) MBP 2019 16" 2.3 GHz 8-Core i9, Radeon Pro 5500M 8 GB, 32g RAM
                    Windows 10 7700K, GTX 1080ti, 32g RAM, 2tb raided SSD

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                    • D
                      Deluxercor last edited by

                      Hi, I know this topic is old but I was wondering if this issue with HAP avi was now resolved with version 2.6?

                      PC 1: Win10 Home, 64bit, Intel(R) Core(TM) i7-4910MQ CPU @ 2.90ghz, 32gb RAM, Isadora 2.5.1(usb)

                      PC 2: Win10 Pro, 64bit, Intel (R) Core (TM) i7 CPU 920 @ 2.67ghx, 12gb RAM, Isadora 2.5.1 (usb)

                      mark 1 Reply Last reply Reply Quote 0
                      • mark
                        mark @Deluxercor last edited by mark

                        @deluxercor

                        I am 99% sure it is resolved. @DusX and @Fred please verify, and then I'll renamed the topic as [SOLVED].

                        Best Wishes,
                        Mark

                        Media Artist & Creator of Isadora
                        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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