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    isadora crashes on startup

    Troubleshooting and Bug Reports
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    • camilozk
      camilozk last edited by

      hi!

      I have installed v2.6.1 in a fresh windows 7 x86. 

      I installed quicktime from the following link: https://support.apple.com/kb/D...

      and also

      Microsoft Visual C++ 2010 Redistributable Package

      Update for Visual C++ 2013 and Visual C++ Redistributable Package

      Isadora consistenly crashes on startup. I havent yet been able to open the software. Tried to reinstall a couple of times. no idea how to proceed.

      Tomorrow: SHOW. how do I proceed?

      i5 M520 @ 2.40GHz / 4Gb Ram / Win 7 - izzy 2.2.2
      i7 7700HQ @ 2.8GHz / 16Gb Ram / Win 10 - izzy 2.6.1 / GeForce GTX 1060
      AMD Ryzen 7 5800H / 16Gb Ram / Windows 11 / Radeon Graphics 3.20 GHz

      Juriaan 1 Reply Last reply Reply Quote 0
      • Juriaan
        Juriaan Tech Staff @camilozk last edited by

        @camilozk

        Sorry to say but 2.6.1 is a Windows 10 only application. Older versions of Windows are not supported.


        You can try to install a older version of Isadora.

        Isadora 3.1.1, Dell XPS 17 9710, Windows 10
        Interactive Performance Designer, Freelance Artist, Scenographer, Lighting Designer, TroikaTronix Community moderator
        Always in for chatting about interaction in space / performance design. Drop me an email at hello@juriaan.me

        Michel 1 Reply Last reply Reply Quote 1
        • Juriaan
          Juriaan Tech Staff last edited by

          if that still doesnt work then share your crashlogs.

          Isadora 3.1.1, Dell XPS 17 9710, Windows 10
          Interactive Performance Designer, Freelance Artist, Scenographer, Lighting Designer, TroikaTronix Community moderator
          Always in for chatting about interaction in space / performance design. Drop me an email at hello@juriaan.me

          1 Reply Last reply Reply Quote 0
          • camilozk
            camilozk last edited by

            ups. didnt know that


            will try with an older version

            i5 M520 @ 2.40GHz / 4Gb Ram / Win 7 - izzy 2.2.2
            i7 7700HQ @ 2.8GHz / 16Gb Ram / Win 10 - izzy 2.6.1 / GeForce GTX 1060
            AMD Ryzen 7 5800H / 16Gb Ram / Windows 11 / Radeon Graphics 3.20 GHz

            mark 1 Reply Last reply Reply Quote 0
            • camilozk
              camilozk last edited by

              it got tricky. I opened 2.2.2 but cannot use my patch because my user actors are already updated to a newer version...

              i5 M520 @ 2.40GHz / 4Gb Ram / Win 7 - izzy 2.2.2
              i7 7700HQ @ 2.8GHz / 16Gb Ram / Win 10 - izzy 2.6.1 / GeForce GTX 1060
              AMD Ryzen 7 5800H / 16Gb Ram / Windows 11 / Radeon Graphics 3.20 GHz

              1 Reply Last reply Reply Quote 0
              • camilozk
                camilozk last edited by

                and 2.5.2 also crashes on startup

                is installing windows 10 the only solution I have?

                i5 M520 @ 2.40GHz / 4Gb Ram / Win 7 - izzy 2.2.2
                i7 7700HQ @ 2.8GHz / 16Gb Ram / Win 10 - izzy 2.6.1 / GeForce GTX 1060
                AMD Ryzen 7 5800H / 16Gb Ram / Windows 11 / Radeon Graphics 3.20 GHz

                1 Reply Last reply Reply Quote 0
                • Michel
                  Michel Izzy Guru @Juriaan last edited by Michel

                  @juriaan @camilozk 

                  As far as I know Isadora 2.6.1 also works on Windows7, but (<-- does not) | the support policy says that we can only offer support for Windows 10 and above (https://support.troikatronix.c...).

                  And why, why, why do people update before a show? Besides that, because I am not on Windows I cannot help you with your problem, maybe @DusX can have a look at it.

                  Best Michel

                  Michel Weber | www.filmprojekt.ch | rMBP (2019) i9, 16gig, AMD 5500M 8 GB, OS X 10.15 | located in Winterthur Switzerland.

                  1 Reply Last reply Reply Quote 0
                  • camilozk
                    camilozk last edited by

                    well... lets see if somebody has something to contribute to the fact that 2.6.1 doesnt run before I have to install windows 10, or that my user actors are already too new for 2.2.2

                    and regarding your question on why people update before a show. well, there are thousands of reasons why, like "my computer fell to the bathtub and I need to use my older, windows 7 computer". that is one of the reasons.

                    wishing for a solution, leo.-

                    i5 M520 @ 2.40GHz / 4Gb Ram / Win 7 - izzy 2.2.2
                    i7 7700HQ @ 2.8GHz / 16Gb Ram / Win 10 - izzy 2.6.1 / GeForce GTX 1060
                    AMD Ryzen 7 5800H / 16Gb Ram / Windows 11 / Radeon Graphics 3.20 GHz

                    DusX 1 Reply Last reply Reply Quote 1
                    • DusX
                      DusX Tech Staff @camilozk last edited by

                      @camilozk

                      Win 7 is not tested, and by all recent accounts does not run.

                       I think installing win 10 is your best option, as it is well tested. 

                      Troikatronix Technical Support

                      • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                      • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                      • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                      Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

                      1 Reply Last reply Reply Quote 1
                      • Woland
                        Woland Tech Staff last edited by

                        @camilozk 

                        If you absolutely cannot update to Windows 10, then there's always the Hail Mary tactic:

                        Post on your social media asking if anyone you know can lend you a computer in time for tomorrow's show.

                        Best wishes,

                        Woland

                        TroikaTronix Technical Support
                        New Support Ticket: https://support.troikatronix.com/support/tickets/new
                        Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                        Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                        Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                        | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                        1 Reply Last reply Reply Quote 0
                        • mark
                          mark @camilozk last edited by

                          @camilozk

                          Media Artist & Creator of Isadora
                          Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

                          1 Reply Last reply Reply Quote 0
                          • camilozk
                            camilozk last edited by

                            @mark 

                            I see you started a reply but appears to be just the quotation of my user. 

                            I am about to re-write the patch in 2.2.2. Installating win 10 is not an option. not today

                            i5 M520 @ 2.40GHz / 4Gb Ram / Win 7 - izzy 2.2.2
                            i7 7700HQ @ 2.8GHz / 16Gb Ram / Win 10 - izzy 2.6.1 / GeForce GTX 1060
                            AMD Ryzen 7 5800H / 16Gb Ram / Windows 11 / Radeon Graphics 3.20 GHz

                            1 Reply Last reply Reply Quote 0
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