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    [LOGGED] support login

    Feature Requests
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    • Fred
      Fred last edited by Woland

      It would be great if we had a unified login for troika tronix in general not just the forum and the license part but unified - probably a big undertaking, but it would be license aware, have all details and if we need to log a support ticket it would have all the serial number and info already, obviously it would then also have full support history for each user.

      http://www.fredrodrigues.net/
      https://github.com/fred-dev
      OSX 13.6.4 (22G513) MBP 2019 16" 2.3 GHz 8-Core i9, Radeon Pro 5500M 8 GB, 32g RAM
      Windows 10 7700K, GTX 1080ti, 32g RAM, 2tb raided SSD

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      • Woland
        Woland Tech Staff @Fred last edited by

        @fred said:

        It would be great if we had a unified login for troika tronix in general not just the forum and the license part but unified - probably a big undertaking, but it would be license aware, have all details and if we need to log a support ticket it would have all the serial number and info already, obviously it would then also have full support history for each user.

         Yeah, currently there's separate information for:

        1. Support Portal Account
        2. Forum Account
        3. Plugin Page Account
        4. Online License Portal Account (All Isadora 3 licenses except USB Key and Sassafras Keyserver licenses)
        5. Isadora 1/2 Standard Edition for Mac and Windows + Isadora 1/2/3 Sassafras Keyserver + Isadora 1/2/3 USB Key Licensing Database

        Would be nice to have them all using the same thing, but they're all based in entirely different systems so it's a huge task to try to unify them. I'll log this as a feature request though, because it's something that really would be nice to have.

        TroikaTronix Technical Support
        New Support Ticket: https://support.troikatronix.com/support/tickets/new
        Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
        Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
        Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

        | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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