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    Isadora installation fails

    Troubleshooting and Bug Reports
    install crash dll
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    • anibalzorrilla
      anibalzorrilla last edited by

      Dear friends, I am starting a course today in Argentina, and one of the attendees cannot install Isadora. Installation stops with a warning: 

      I tell him that ignore the error, bat the warning appears again: 

      It is a desktop Windows computer, Microsoft Windows 10 Pro N, Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz, 32 g RAM, Radeon RX550/550 Series. I attach the system log. 

      I wanted to open a ticket, but the captcha doesn't work and I couldn't send it.

      Thanks a lot, best, AZ.

      Anibal Zorrilla, https://intad1.wordpress.com. Buenos Aires, Argentina.
      Laptop OMEN, Win 10 64-bit, Intel Core i7 7700HQ @ 2.80GHz, 4095MB NVIDIA GeForce GTX 1050 (HP), 12 gig RAM

      Juriaan 1 Reply Last reply Reply Quote 0
      • Juriaan
        Juriaan Tech Staff @anibalzorrilla last edited by

        @anibalzorrilla

        Hi there! I don't see the System log. Could you react to my DM that I sent you? So that we can send a proper support ticket to the technical team. (@DusX, tagging you since you will receive the report. Let work with the user to create the support ticket ourself with the Users details / contact information)

        Isadora 4.x, Windows 11 Dell XPS 17 5010 or my MacBook Pro M3 Max (Tahoe)
        Interactive Performance Designer, Freelance Artist, Scenographer, Lighting Designer, TroikaTronix Community moderator
        Always in for chatting about interaction in space / performance design. Drop me an email at hello@juriaan.me

        anibalzorrilla 1 Reply Last reply Reply Quote 0
        • anibalzorrilla
          anibalzorrilla @Juriaan last edited by

          @juriaan I am in the chat, but I don't know if you received the file.

          Anibal Zorrilla, https://intad1.wordpress.com. Buenos Aires, Argentina.
          Laptop OMEN, Win 10 64-bit, Intel Core i7 7700HQ @ 2.80GHz, 4095MB NVIDIA GeForce GTX 1050 (HP), 12 gig RAM

          DusX 1 Reply Last reply Reply Quote 0
          • DusX
            DusX Izzy Guru @anibalzorrilla last edited by

            @anibalzorrilla

            I have created a support ticket and replied, you should receive an email.

            🎛️ TroikaTronix Professional Services
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            🖥️ Win11 | i7 | RTX 4070 | 32GB RAM | Ontario, Canada

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