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    [KNOWN ISSUE - FIXED] Video Ingest issue - Blackmagic and 3.2.2

    Troubleshooting and Bug Reports
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    • DustinBoyle
      DustinBoyle last edited by DusX

      Hello Team Troikatronix,


      I seem to be experiencing an issue with video input after updating to Isadora 3.2.2 for windows 10.

      I had previously been using 3.1.1 for quite some time with a Blackmagic 4K extreme card coupled with a Quad Link Card.  Video Input on all four channels has always worked great, preview in the setup showed as it should; but the 3.2.2 update no longer shows video in the preview window nor in the live scenes.  It seems to recognized both cards as they appear as options to select, but nothing happens when then are selected.  I have rebooted the computer, updated the firmware on both Blackmagic cards and rebooted again.  No luck with video.  

      I do have a USB capture card that when selected does show video, I have to set it to windows modern for that to function, and then I only can do one camera at a time instead of four.

      I could try and revert back and see it the video is restored, but thought I'd check here first to see if there were other options to try.

      This forum has always been fantastic help, thank you for this great software and forum.

      12 core Ryzen 3900x, ASUS ROG Strix E x570, 64gb G skill Trident Z Royal RAM, RTX2070 Super GPU, Samsung 970EVO Plus M2 1gb + 12 core MacPro 2013, 64gb RAM

      Woland 1 Reply Last reply Reply Quote 0
      • Woland
        Woland Tech Staff @DustinBoyle last edited by

        @dustinboyle

        This is a known issue. For now we suggest reverting to a previous version of Isadora if you need to work with Blackmagic capture devices, but we're planning on getting a fix for this out as soon as possible.

        Best wishes,

        Woland

        mark_m 2 Replies Last reply Reply Quote 2
        • mark_m
          mark_m @Woland last edited by mark_m

          @woland said:

          <p>This is a known issue. For now we suggest reverting to a previous version of Isadora if you need to work with Blackmagic capture devices, but we're planning on getting a fix for this out as soon as possible.</p><p>Best wishes,</p><p>Woland</p>

          Any update on a fix? I just spent a frustrating hour on this before checking the forum. It's not listed as a known issue in the release notes... I feel it should be!

           

          Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
          Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
          PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
          www.natalieinsideout.com

          Woland 1 Reply Last reply Reply Quote 0
          • Woland
            Woland Tech Staff @mark_m last edited by

            @mark_m said:

            Any update on a fix? I just spent a frustrating hour on this before checking the forum. It's not listed as a known issue in the release notes... I feel it should be!

             Our hope is to have a new version out very, very soon. Ryan and I have been testing this and other issues in the beta build intensely trying to get the fix out as quickly as possible.

            1 Reply Last reply Reply Quote 3
            • mark_m
              mark_m @Woland last edited by

              @woland said:

              For now we suggest reverting to a previous version

               Can you please tell me which is the most recent version that works with Blackmagic hardware?
              Does 3.2 work or do I need to go right back to 3.1.1?

              Ta


              Mark

              Intel NUC8i7HVK Hades Canyon VR Gaming NUC, i7-8809G w/ Radeon RX Vega M GH 4GB Graphics, 32GB RAM, 2 x NVMe SSD
              Gigabyte Aero 15 OLED XD. Intel Core i7-11800H, NVidia RTX3070, 32GB RAM 2 x NVMe SSD
              PC Specialist Desktop: i9-14900K, RTX4070Ti, 64GB RAM, Win11Pro
              www.natalieinsideout.com

              Woland 1 Reply Last reply Reply Quote 0
              • Woland
                Woland Tech Staff @mark_m last edited by

                @mark_m

                Try 3.1.1 or 3.0.8f12.

                1 Reply Last reply Reply Quote 1
                • Woland
                  Woland Tech Staff last edited by

                  This post is deleted!
                  1 Reply Last reply Reply Quote 3
                  • DustinBoyle
                    DustinBoyle last edited by

                    Updated to 3.2.5 today and all is resolved.  Thank you for the continued support.  This software keeps getting better and better.

                    12 core Ryzen 3900x, ASUS ROG Strix E x570, 64gb G skill Trident Z Royal RAM, RTX2070 Super GPU, Samsung 970EVO Plus M2 1gb + 12 core MacPro 2013, 64gb RAM

                    1 Reply Last reply Reply Quote 2
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