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    Seeking Beta Testers: Rokoko Smartsuit Pro and Isadora

    TroikaTronix Announcements
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    • Woland
      Woland Tech Staff @judgeworks last edited by

      @judgeworks

      Please open a support ticket using the link in my signature and we can get started on the process of adding you to the beta-testing program.

      TroikaTronix Technical Support
      New Support Ticket: https://support.troikatronix.com/support/tickets/new
      Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
      Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
      Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

      | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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        Yoshi last edited by

        This post is deleted!
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          Yoshi last edited by

          This post is deleted!
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          • Y
            Yoshi last edited by

            Hi Mark and Team,

            I'm trying to experiment with Rokoko Smartsuit and Isadora but am having some issues. Since I'm using a MacBook Pro (Intel Core i9-9880H CPU @ 2.30GHz 2.30 GHz) and it is running on Monterey, I had to install Windows 10 and Rokoko Studio Legacy - the BETA version does not support Monterey...  So, I reinstalled Isadora on Windows 10 and tried to install Rokoko Studio Live Watcher. Sadly it is not installing. Here is the screenshot of the unzipped plugin folder. Aren't those folder supposed to look like Isadora logos...?  When you have a chance, please help! Thank you very much. 

            Woland 1 Reply Last reply Reply Quote 0
            • Woland
              Woland Tech Staff @Yoshi last edited by

              @ytanokura

              On windows they look just like folders. Nothing is wrong, just drag them onto the thing that says you should drag them onto it.

              TroikaTronix Technical Support
              New Support Ticket: https://support.troikatronix.com/support/tickets/new
              Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
              Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
              Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

              | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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              • Y
                Yoshi @Woland last edited by

                @woland Thank you. I did drag actors to install, and it seems they are installed, but actors do no show up in Isadora...

                I would appreciate any help you could give me. Thank you.

                DusX Woland 2 Replies Last reply Reply Quote 0
                • DusX
                  DusX Tech Staff @Yoshi last edited by

                  @ytanokura said:

                  and it seems they are installed

                   Please confirm the plugin folders are at the same path as shown in my image below.
                  C:\Program Files\Common Files\TroikaTronix\Isadora Plugins

                  This same folder should open when you select the menu option: Help / Open Plugin Folder / TroikaTronix Actor Plugins
                  Another way to install these plugins is to copy the plugin folder (pluginName.izzyplug) to this folder.

                  Troikatronix Technical Support

                  • New Support Ticket Link: https://support.troikatronix.com/support/tickets/new
                  • My Add-ons: https://troikatronix.com/add-ons/?u=dusx
                  • Profession Services: https://support.troikatronix.com/support/solutions/articles/13000109444-professional-services

                  Running: Win 11 64bit, i7, M.2 PCIe SSD's, 32gb DDR4, nVidia GTX 4070 | located in Ontario Canada.

                  1 Reply Last reply Reply Quote 1
                  • Woland
                    Woland Tech Staff @Yoshi last edited by

                    @ytanokura said:

                    I did drag actors to install, and it seems they are installed, but actors do no show up in Isadora...

                    After installing new plugins they won't show up in Isadora until you quit and re-launch the program. (Isadora loads in all the plugins on launch.) Did you quit Isadora and re-launch it after installing the actor plugins?

                    TroikaTronix Technical Support
                    New Support Ticket: https://support.troikatronix.com/support/tickets/new
                    Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                    Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                    Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                    | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                    Y 1 Reply Last reply Reply Quote 0
                    • Y
                      Yoshi @Woland last edited by

                      @woland Yes, multiple times..😢

                      @DusX I believe so. Please see the screenshot below.

                      Thank you, both.

                      Woland 1 Reply Last reply Reply Quote 0
                      • Woland
                        Woland Tech Staff @Yoshi last edited by

                        @ytanokura

                        I can tell that you've got the macOS Rokoko actor plugins there. You need the windows ones. 

                        1. Delete the Mac Actors that you've put there.
                        2. When you download the Rokoko Studio Live Watcher actors from the Add-Ons Page, you'll get a zip file. 
                        3. Unzip that and you get a folder called "Rokoko Studio Live Watcher Actors"
                        4. Go into that folder and go into the "Windows Folder"
                        5. The three actor plugins you need will be in there.

                        You need these bois:

                        TroikaTronix Technical Support
                        New Support Ticket: https://support.troikatronix.com/support/tickets/new
                        Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                        Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                        Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                        | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                        Y 1 Reply Last reply Reply Quote 1
                        • Y
                          Yoshi @Woland last edited by

                          @woland Thank you! I honestly used the Windows folder, but those files for Mac ended up being there. At any rate, I deleted the installed files and dragged the Windows files directly into the plugins folder as DusX suggested, and it worked!!

                          Thank you very much and I apologize for flooding this thread. 

                          Best,


                          Y

                          Woland 1 Reply Last reply Reply Quote 2
                          • Woland
                            Woland Tech Staff @Yoshi last edited by

                            @ytanokura said:

                            Thank you very much and I apologize for flooding this thread. 

                             No need to apologize, we're here to help :)

                            TroikaTronix Technical Support
                            New Support Ticket: https://support.troikatronix.com/support/tickets/new
                            Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                            Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                            Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                            | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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