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    [LOGGED] Warning about pjlink

    Troubleshooting and Bug Reports
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    • miketutaj
      miketutaj last edited by

      I can confirm that I've experienced similar behavior in during the past several months.  I first encountered it while using Isadora on Windows 10 computers, but then found it would also occur on some but not all Mac OS computers (using similar OS versions).  It would only happen when I would jump to a new scene and had an enter scene trigger into the PJ link actor.  I went about a couple different methods of resolving this including creating a second instance of Isadora that would sit in one scene and just send shutter commands when necessary, and also similar to what @Woland suggested--introducing a very short delay between the enter scene trigger and the PJ Link actor.

      I'd submitted crash logs and created a topic and found a couple other folks on the forum having trouble with this, so I thought I'd chime in here to add a plus one and hope this can be addressed.  It's been okay with the work-arounds, but it had been working very well previously, so I'd love to help find a solution for this.

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      • A
        anjapowell last edited by

        I just had the same thing occur on our show. We installed the Send PJLink plugin and started getting both a) crashes with no warnings or b) all the actors in the scene would disappear and Isadora would stop responding and we would have to force quit.

        For us, the crashing errors would occur even in scenes without the plugin actor.

        We're currently in tech, running Isadora 3 USB Key, and unfortunately I can't give you system details right now but we're running Windows. I'll try to get in tomorrow morning to update this with more information! 

        Woland 1 Reply Last reply Reply Quote 0
        • Woland
          Woland Tech Staff @anjapowell last edited by

          @anjapowell

          Please send in a support ticket using the link in my signature if you don't have one in already.

          As a fallback, you can also try @Juriaan's homemade User Actors for PJLink that predate the native PJLink plugin. You can find instructions on this thread (just ignore the parts that mention the new PJLink plugin, as that's the one you're already using), and I believe this is the download link from that thread: https://community.troikatronix.com/assets/uploads/files/1527701581637-pjlink-examples.izz

          Best wishes,

          Woland

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          • W
            wwachalovsky @Woland last edited by

            @woland Just to add my two cents, I have had an equivalent experience with the pjlink actor. Every time I use a "Enter Scene Trigger" with a "Send PJLink" Actor, Isadora crashes. I will upload a crash report when I am out of the theater. I currently am outsourcing it via Companion.

            (additionally, when I am using the Send PJLink actor, Isadora stops being able to receive OSC commands. Before it gets triggered, everything works well. After it is triggered, nothing responds. I have had to shut down Isadora and redo stream communication to get OSC commands back into Isadora. I don't know if there is an actual causal relationship between these two things but in the heat of the moment, they feel connected)

            Isadora 3.0.7, Radeon RX 480, MSI, Windows 10

            miketutaj Woland 2 Replies Last reply Reply Quote 1
            • miketutaj
              miketutaj @wwachalovsky last edited by

              @wwachalovsky Just following up on this as it continues to be an issue for me.  In my experience the crashes only occur when jumping between scenes at the same time as sending a plink command.  I've come up with a successful workaround by creating a second instance of Isadora that only sits in one scene, but receives command via a listener (or OSC) from the main show file which broadcasts the desired triggers to the pj link actor in this secondary instance.  It's maybe a little clumsy, but it has resolved my issue.  I can share a file to give you an example of how this works if that's useful.

              Woland 1 Reply Last reply Reply Quote 0
              • Woland
                Woland Tech Staff @wwachalovsky last edited by

                @wwachalovsky said:

                additionally, when I am using the Send PJLink actor, Isadora stops being able to receive OSC commands

                 Yes, we've had other reports of this issue and are looking into it.

                TroikaTronix Technical Support
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                | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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                • Woland
                  Woland Tech Staff @miketutaj last edited by

                  @miketutaj

                  Thanks for offering to share your workaround. It would be wonderful if you could post the file here for others to use if/when they run across this thread.

                  TroikaTronix Technical Support
                  New Support Ticket: https://support.troikatronix.com/support/tickets/new
                  Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
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                  Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                  | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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                  • T
                    tatrapikao last edited by

                    We are currently experiencing an error that may as well be the same. We use the PJ-Link Actor on Isadora 3 on Windows 10. After using the Actor Isadora keeps working for some seconds. In that time it seems Isadora is completly functional, we can switch Scenes and edit Parameters. After a view seconds though it crashes and we are presented with the following Error Message:

                    screenshot-2024-10-08-214828.png

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                    • T
                      tatrapikao @Woland last edited by

                      @woland are there any news on this bug?

                      DusX 1 Reply Last reply Reply Quote 0
                      • DusX
                        DusX Tech Staff @tatrapikao last edited by

                        @tatrapikao

                        This is the first I've seen this error, and I don't know of any workaround or fix currently.

                        You are using an USB version of Isadora?

                        If so do you get this error if you run the project in a non usb version (demo mode is fine)?

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                          tatrapikao @DusX last edited by tatrapikao

                          @dusx Yes we are using USB edition. Actually there is one other Thread connecting this Error to PJ-Link: https://community.troikatronix...

                          I currently rehearsing but will try DEMO aferwards.

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                          • T
                            tatrapikao @DusX last edited by

                            @dusx I just tested the Actor in the demo - it did not crash instantly, but after aprox. 10 triggers the Program crashed. This time it did not show that HASP Error, instead it generated a crash report that i submited. unfortunatly that did delete the crash-log from AppData so i was not able to read it first? 

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