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    [ANSWERED] Video in Ptz Image Control actor not moving Instalink 360 camera after working previously

    Troubleshooting and Bug Reports
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    • E
      Eva last edited by Woland

      Hi,I have an instalink 360and I use it in 2 positions for a concert in an hour. The controller does not work in terms of panning the camera, or more precisely the camera shows a red light and can not turn on... why is this happening. ? can someone help, its urgent!

      Thanks Eva

      Eva Esmann Behrens
      Labtop: Macbook pro (Retina) 2015, 2,7 GHz,8 GB, MacOS Mojave
      Mac Studio

      E G 2 Replies Last reply Reply Quote 0
      • E
        eamon @Eva last edited by

        @eva

        Can you ping the camera?

        Or is it not on?

        1no. 14" MacBook Pro M1, 32GB RAM, Max Processor, 1GB SSD
        Various Mac models from mac mini 2012 to Macbook Retina 15"
        1no. imac 21.5 M2 model.

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        • E
          eamon @eamon last edited by

          @eamon

          https://onlinemanual.insta360.com/onex2/en-us/faq/malfunction/display#:~:text=Connect%20the%20camera%20to%20the,again%20after%20unplugging%20the%20battery.

          Random google search...?

          Not sure as I have not used the units. Hopefully a help not a distraction.

          Eamon

          1no. 14" MacBook Pro M1, 32GB RAM, Max Processor, 1GB SSD
          Various Mac models from mac mini 2012 to Macbook Retina 15"
          1no. imac 21.5 M2 model.

          1 Reply Last reply Reply Quote 0
          • Armando
            Armando Beta Gold last edited by Armando

            hello, sorry I couldn't answer before. I really hope it went well. I have the same camera and I know the video in ptz Image control doesn't work if the camera is not capturing. Do you see the camera in the live capture settings and start the live capture ? Doing so turns on the camera and gives access to all the controls. 

            In the first picture the camera is not captured so it doesn't move nor you can see the image. And when not used the camera turned off

            Start the capture and it should work

            when I start the capture this happens to me and it works

            The only thing that is bothering me is the red light you see. 

            Have you checked with the insta 360 link controller app ?

            Have you updated the camera firmware ? 

            Armando Menicacci
            www.studiosit.ca
            MacBook Pro 16-inch, 2021 Apple M1 Max, RAM 64 GB, 4TB SSD, Mac OS Sonoma 14.4.1 (23E224)

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            • E
              Eva @Armando last edited by

              @armando

              Thank you for responding.

              I could use the camera in the sense that it was activated, I could even zoom in and out, but I could not tilt and turn it. In the end, I had to use only one of the positions I had planned for it and turn it towards that manually - someone passed it during the concert and it turned a bit and I had to walk through the space and upstairs to fix it. I had the same setup as I had last time I made a concert with the same camera. I wonder how it can need a recharge? Does it need to charge in between - as far as I see there is just a usb c connected to the computer - and last time I had it plugged in in the same way, as I said, it worked fine. 
              I have not checked in the controller app - since I have just used it with Isadora. I got the camera about a month ago - but I might have to update? Ill have to check on how to do that?
               

              Eva Esmann Behrens
              Labtop: Macbook pro (Retina) 2015, 2,7 GHz,8 GB, MacOS Mojave
              Mac Studio

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              • E
                Eva @eamon last edited by

                @eamon

                The camera was on and I could zoom with it. I dont know if it needs extra charge besides the usb c cable going into it. I could zoom in and out but not turn or tilt it...

                Eva Esmann Behrens
                Labtop: Macbook pro (Retina) 2015, 2,7 GHz,8 GB, MacOS Mojave
                Mac Studio

                Armando 1 Reply Last reply Reply Quote 0
                • Armando
                  Armando Beta Gold @Eva last edited by

                  @eva As far as I know the camera doesn't have a battery to charge. Have you changed the cable (stupid question, I know). Or have you considered that it might be broken ? If you have 2 one works perfectly and the other doesn't and you checked the cable.... then you know it is not Isadora and you know it is not the cable.... Then it might be the camera itself

                  Armando Menicacci
                  www.studiosit.ca
                  MacBook Pro 16-inch, 2021 Apple M1 Max, RAM 64 GB, 4TB SSD, Mac OS Sonoma 14.4.1 (23E224)

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                  • E
                    Eva @Armando last edited by

                    @armando

                    Well I have 1 camera, its almost new, so I suppose it works:) it worked again when I tested it the day after...

                    Eva Esmann Behrens
                    Labtop: Macbook pro (Retina) 2015, 2,7 GHz,8 GB, MacOS Mojave
                    Mac Studio

                    Armando 1 Reply Last reply Reply Quote 0
                    • Armando
                      Armando Beta Gold @Eva last edited by

                      @Eva Have you tried to control pan and tilt with the insta 360 computer application ? Does it works ?

                      Armando Menicacci
                      www.studiosit.ca
                      MacBook Pro 16-inch, 2021 Apple M1 Max, RAM 64 GB, 4TB SSD, Mac OS Sonoma 14.4.1 (23E224)

                      1 Reply Last reply Reply Quote 0
                      • G
                        Gaspar @Eva last edited by

                        @eva

                        Just guessing here. Maybe it is a matter of lacking power. If the power is delivered through a long cable, it might not be strong enough to power the PT motors, which I guess require more power than the zoom.

                        Also if fed through a usb hub there might be a power drop. You can try shorter and better (higher quality) cables. 

                        Maybe this helps to nail down the issue 

                        Windows 10 64bit version 2004, i7 9700, M.2 SSD for system and SSD 2xRaid for data, 32Gb Ram, nVidia RTX 2070 (mobile) | located in Majorca / Spain

                        Fred Armando 2 Replies Last reply Reply Quote 0
                        • Fred
                          Fred @Gaspar last edited by

                          @gaspar @Eva If it is power, you can use a USB hub close to the camera that supports high power injection - ie it has a 2amp 5v power supply. Dont plug other devices into the hub, just use it to bump the power on the other end close to the camera.

                          http://www.fredrodrigues.net/
                          https://github.com/fred-dev
                          OSX 13.6.4 (22G513) MBP 2019 16" 2.3 GHz 8-Core i9, Radeon Pro 5500M 8 GB, 32g RAM
                          Windows 10 7700K, GTX 1080ti, 32g RAM, 2tb raided SSD

                          1 Reply Last reply Reply Quote 2
                          • Armando
                            Armando Beta Gold @Gaspar last edited by

                            @gaspar Have you tried with the usb insta 360 cable ? If it is a cable length problem, as you say it might be, your camera should work. I somehow doubt it but troubleshooting is not about faith, it is abut testing every step.

                            Armando Menicacci
                            www.studiosit.ca
                            MacBook Pro 16-inch, 2021 Apple M1 Max, RAM 64 GB, 4TB SSD, Mac OS Sonoma 14.4.1 (23E224)

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