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    Isadora 3.2.6 Stability issues and advice

    Troubleshooting and Bug Reports
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    • Woland
      Woland Tech Staff @bonemap last edited by Woland

      @bonemap

      Are you running usb or non-usb for the installation and are you running it licensed or in demo mode? 

      TroikaTronix Technical Support
      New Support Ticket: https://support.troikatronix.com/support/tickets/new
      Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
      Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
      Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

      | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

      bonemap 1 Reply Last reply Reply Quote 0
      • bonemap
        bonemap Izzy Guru @jfg last edited by

        @jfg

        Hi @jfg,

        Thanks so much for this simple fix. I will drop the sequence into it. I have the stage set to show after 20 sec through the Settings option.

        I have it setup where Isadora runs continuously and the patch goes quiet until a movement is detected by the PIR sensor. Perhaps I have been lazy and should have programmed a complete shut down of the system and computer at the end of each day. Currently the computer continues to run 24/7 with Isadora and ETCNomad - however the projector has an internal schedule to shutdown and startup each day.

        The ETCnomad software has continued to operate throughout.

        Best wishes

        Russell

        http://bonemap.com | Australia
        Izzy STD 4.2 | USB 3.6 | + Beta
        MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
        Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
        A range of deployable older Macs

        Woland jfg 2 Replies Last reply Reply Quote 0
        • bonemap
          bonemap Izzy Guru @Woland last edited by

          @woland

          Hi Lucas,

          This installation is a standard v3 license. It has a license assigned to the Mac mini.


          best wishes

          Russell

          http://bonemap.com | Australia
          Izzy STD 4.2 | USB 3.6 | + Beta
          MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
          Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
          A range of deployable older Macs

          Woland 1 Reply Last reply Reply Quote 0
          • bonemap
            bonemap Izzy Guru @Juriaan last edited by

            @juriaan

            Hi @juriaan

            Thanks for your thoughts on this setup. The Mac mini is running ETCnomad underneath Isadora. I have the Nomad usb key and the Gadget device tether to the Mac mini also. I have replaced QLab with Isadora by cutting and pasting the QLab cue sheet into a tab delimited txt file and bringing it into Isadora through a Data Array module. In this way the timecode notation that was being used as followon in QLab has become an item output of the Data Array. Isadora plays the audio file and the timecode of that is used to compare the timecode item in the data array - a positive match then triggers Isadora ti send an OSC command to the ETCnomad and through to the dmx Gadget interface. The OSC is configured through the cue number Data Array item derived from the QLab data read in. A text formatter compiles the OSC command before it is transmitted. A counter moves the sequence along through the Data Array lines. 

            At the end of the sequence a holding state is set and waits for a new trigger derived from a PIR sensor read into Isadora through an Arduino.

            Best wishes

            Russell

            http://bonemap.com | Australia
            Izzy STD 4.2 | USB 3.6 | + Beta
            MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
            Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
            A range of deployable older Macs

            1 Reply Last reply Reply Quote 2
            • bonemap
              bonemap Izzy Guru @Skulpture last edited by

              @skulpture

              Hi Graham,

              I hadn’t set up an AppleScript relaunch - but will have a look at doing that.

              Best wishes

              Russell

              http://bonemap.com | Australia
              Izzy STD 4.2 | USB 3.6 | + Beta
              MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
              Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
              A range of deployable older Macs

              1 Reply Last reply Reply Quote 0
              • Woland
                Woland Tech Staff @bonemap last edited by

                @bonemap said:

                should have programmed a complete shut down of the system and computer at the end of each day. Currently the computer continues to run 24/7 with Isadora

                 This is what I suggest doing. It lets the computer start fresh every day.

                TroikaTronix Technical Support
                New Support Ticket: https://support.troikatronix.com/support/tickets/new
                Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                1 Reply Last reply Reply Quote 0
                • Woland
                  Woland Tech Staff @bonemap last edited by

                  @bonemap said:

                  This installation is a standard v3 license. It has a license assigned to the Mac mini.
                  1. Do you need to be able to save changes?
                  2. Is the computer connected to the internet?

                  TroikaTronix Technical Support
                  New Support Ticket: https://support.troikatronix.com/support/tickets/new
                  Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                  Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                  Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                  | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

                  bonemap 1 Reply Last reply Reply Quote 0
                  • jfg
                    jfg @bonemap last edited by

                    @bonemap

                    Since you said you were controlling the installation via screen sharing, I have to add that the cursor does not disappear on the controlling Mac or only when you move the mouse. But it works on the installation screen with this workflow.

                    I also use an Apple Remote with a USB IR receiver and the Remote Buddy software (https://www.iospirit.com/products/remotebuddy/) to give the gallerist an easy way to move the cursor with a single button press. This software has a virtual mouse function.

                    Best regards, 

                    Jean-François 

                    • Izzy 3.2.6
                    - MacBook Pro M1 Max 16" 64GB RAM, Mac OS 15.3.2 Sequoia
                    - Mac Pro 5.1 middle 2012 (3,33 GHz 6-Core Intel Xeon, 32GB RAM, Radeon RX 580 8 GB ),
                    Mac OS 10.14.6 (Mojave)
                    - Mac mini Pro M4, Mac OS 15.3.2 Sequoia

                    • A range of deployable older Macs
                      Located in Bremen, Germany
                    bonemap 1 Reply Last reply Reply Quote 3
                    • bonemap
                      bonemap Izzy Guru @Woland last edited by bonemap

                      @woland

                      Hi Lucas,

                      Thanks for your questions.

                      There is no need to save the Isadora file - it is a fixed run.

                      The computer is connected to a network to access screen sharing - that network is connected to the internet. The patch does not require any online connectivity.

                      Best Wishes

                      Russell

                      http://bonemap.com | Australia
                      Izzy STD 4.2 | USB 3.6 | + Beta
                      MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                      Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                      A range of deployable older Macs

                      Woland 1 Reply Last reply Reply Quote 0
                      • bonemap
                        bonemap Izzy Guru @jfg last edited by

                        @jfg

                        Hi @jfg,

                        Thanks for the tip about the Remote Buddy software.

                        Best Wishes

                        Russell

                        http://bonemap.com | Australia
                        Izzy STD 4.2 | USB 3.6 | + Beta
                        MBP 16” 2019 2.4 GHz Intel i9 64GB AMD Radeon Pro 5500 8 GB 4TB SSD | 14.5 Sonoma
                        Mac Studio 2023 M2 Ultra 128GB | OSX 15.3 Sequoia
                        A range of deployable older Macs

                        1 Reply Last reply Reply Quote 0
                        • Woland
                          Woland Tech Staff @bonemap last edited by Woland

                          @bonemap

                          Try running it in demo mode. We specifically made the demo mode warning time out after 30 seconds with installations in mind. 

                          The reason I’m suggesting demo mode is that you said it ran fine for two weeks and then started having problems. Licenses (depending on the type) will try to check in online every two weeks, so by going with demo mode we can eliminate that check as a possible cause of your issues. (To be clear, I don’t think it is the problem, but fewer variables is always better when it comes to isolating issues with no clear source.)

                          [Edit: Though I suppose if it’s not the source of the issue, you’ll have a 30-second dialog come up whenever Isadora has to be brought back up… hmmm…]

                          TroikaTronix Technical Support
                          New Support Ticket: https://support.troikatronix.com/support/tickets/new
                          Support Policy: https://support.troikatronix.com/support/solutions/articles/13000064762
                          Add-Ons: https://troikatronix.com/add-ons/ & https://troikatronix.com/add-ons/?u=woland
                          Professional Services: https://support.troikatronix.com/support/solutions/articles/13000109444

                          | Isadora Version: all of them | Mac Pro (Late 2013), macOS 10.14.6, 3.5GHz 6-core, 1TB SSD, 64GB RAM, Dual AMD FirePro D700s |

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