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    Unable to start Isadora with NON "Pete" Free Frame plug-ins

    Troubleshooting and Bug Reports
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    • mark
      mark last edited by

      Dear Hugh,

      I ran the added the two plugins you sent me to the FreeFrame folder. Unfortunately (for you) they work fine. Isadora boots, and the plugins process video correctly. This was under Windows 7 64-bit (though of course Isadora runs in 32 bit mode.)
      Are you still running Windows XP?
      Best Wishes,
      Mark

      Media Artist & Creator of Isadora
      Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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      • CitizenJoe
        CitizenJoe last edited by

        Hi Mark,

        No, I'm on Win7, 64 bit.

        Are you running Izzy as an Administrator, or something? Or in an emulation mode?

        Cheers,

        Hugh

        Hugh in Winnipeg - All test machines, Win10/11 Pro, 64 bit, OS SSD and separate data SSD.
        Dell 7560, i9 11950H, 64 gigs, NVIDIA RTX A4000 w/8 GB GDDR6

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        • CitizenJoe
          CitizenJoe last edited by

          I don't know if this helps, but I've got a new laptop recently, same OS, and the problem hasn't changed. It is present on both machines.

          Cheers,

          Hugh

          Hugh in Winnipeg - All test machines, Win10/11 Pro, 64 bit, OS SSD and separate data SSD.
          Dell 7560, i9 11950H, 64 gigs, NVIDIA RTX A4000 w/8 GB GDDR6

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          • mark
            mark last edited by

            Dear Hugh,

            I am running Win 7, 64 bit as an administrator. I can't imagine that running as a non-administrator would cause a problem. But, when you run the Pete's Plugins installer, the permissions are going to be set correctly. I suppose it's possible if you just copied and pasted the plugin into the FreeFrame folder that the permissions could be fouled up.
            Maybe the permissions for the plugin make it unreadable by you. Can you check that? (Info here: http://technet.microsoft.com/en-us/library/bb727008.aspx)
            Another way to check: what happens if you right click the Isadora app and choose "Run as Administrator" -- does that change anything?
            Best Wishes,
            Mark

            Media Artist & Creator of Isadora
            Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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            • CitizenJoe
              CitizenJoe last edited by

              Hi Mark,

              I've tried your suggestions, including "run as admin", and setting all the permissions to full access and sharing both the FF folder and the individual files with all users.  It's still crashing on start up. I sent the crash reports when they appeared each time.

              Cheers,

              Hugh

              Hugh in Winnipeg - All test machines, Win10/11 Pro, 64 bit, OS SSD and separate data SSD.
              Dell 7560, i9 11950H, 64 gigs, NVIDIA RTX A4000 w/8 GB GDDR6

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              • DusX
                DusX Tech Staff last edited by

                I have had similar problems in the past although I don't remember the details.
                If you want to send me the files I can try to replicate the issue on my Win 7 64bit machine.

                Cheers
                ryan at plastikwrap dot com

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                • DusX
                  DusX Tech Staff last edited by

                  I have not problem loading them under the latest Isadora version.

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                  • CitizenJoe
                    CitizenJoe last edited by

                    Darn. Thanks for trying!  No luck at my end at all.  I've tried lots of different things, but Izzy still crashes when I start her up.

                    Clearly there has to be something different about my system, but I've tried it on 2 computers and it's the same problem.  I'm going to try it on a third now.

                    Cheers,

                    Hugh

                    Hugh in Winnipeg - All test machines, Win10/11 Pro, 64 bit, OS SSD and separate data SSD.
                    Dell 7560, i9 11950H, 64 gigs, NVIDIA RTX A4000 w/8 GB GDDR6

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                    • DusX
                      DusX Tech Staff last edited by

                      Did you try removing all freeframes, starting isadora.
                      Closing it.
                      adding just one of the 'other' freeframes (try each desperately) and starting Isadora?
                      I have freeframes that crash izzy, but they are freeframe source plugins. (example is fugscope)

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                      • mark
                        mark last edited by

                        Dear DusX,

                        I know that Hugh did that. The Pete's Plugins FreeFrame actors work fine, but as soon as he adds one of the others, it crashes.

                        Best,
                        M

                        Media Artist & Creator of Isadora
                        Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                        • CitizenJoe
                          CitizenJoe last edited by

                          Indeed I have.  I also tried the third computer - same problem.

                          No idea what to try next.  Any thoughts?

                          Cheers,

                          Hugh

                          Hugh in Winnipeg - All test machines, Win10/11 Pro, 64 bit, OS SSD and separate data SSD.
                          Dell 7560, i9 11950H, 64 gigs, NVIDIA RTX A4000 w/8 GB GDDR6

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                          • P
                            PatrickPagano last edited by

                            i thought Freeframes did not work properly at all on 64 bit computers. They do not compile at all on ubuntu64 bit. just an idea

                            pp
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                            • CitizenJoe
                              CitizenJoe last edited by

                              Interesting thought...

                              DusX tried Win7 64 and it worked for him. I know Mark is doing the same, although he's running it on a MAC, which could make a difference....

                              Cheers,

                              Hugh

                              Hugh in Winnipeg - All test machines, Win10/11 Pro, 64 bit, OS SSD and separate data SSD.
                              Dell 7560, i9 11950H, 64 gigs, NVIDIA RTX A4000 w/8 GB GDDR6

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                              • mark
                                mark last edited by

                                Regarding this comment

                                "i thought Freeframes did not work properly at all on 64 bit computers."
                                Isadora is a 32 bit app, as are the FreeFrame plugins that run under it's control. The run in 32 bit mode on 64 bit Windows.
                                Best Wishes,
                                Mark

                                Media Artist & Creator of Isadora
                                Macintosh SE-30, 32 Mb RAM, MacOS 7.6, Dual Floppy Drives

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                                • DusX
                                  DusX Tech Staff last edited by

                                  I have put all my freeframe files into my director (I also have many),
                                  I can report that any freeframe source files (like fugscope) will crash Isadora on load.
                                  If I remove the source FF then Isadora loads and
                                  I receive reports of a number of them having ID conflicts.
                                  Once open my freeframes work, other than a few having bad video outputs (must be mixed in Isadora to show video) things are as expected.

                                  What exact version  are you running?. I have most installed on my machine, so I can test the version if not the latest release.

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                                  • DusX
                                    DusX Tech Staff last edited by

                                    Your freeframes are also working for me in f24 (previous test were latest release)

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                                    • CitizenJoe
                                      CitizenJoe last edited by

                                      Hi DusX,

                                      Thanks for your continued help!

                                      I haven't got f24 anymore so I'll have to download that and try it.

                                      I'm using 1.3.1 f03, but this has been going on for many versions before that! I'm guessing well before f24 (and on 3 or 4 different computers, too!).  Around September 2011, I believe.

                                      Cheers,

                                      Hugh

                                      Hugh in Winnipeg - All test machines, Win10/11 Pro, 64 bit, OS SSD and separate data SSD.
                                      Dell 7560, i9 11950H, 64 gigs, NVIDIA RTX A4000 w/8 GB GDDR6

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                                      • CitizenJoe
                                        CitizenJoe last edited by

                                        Hmmm...

                                        I installed f24 on a non-production machine (but one that wouldn't run any non-Pete plugins) and Isadora will start and the 2 plugins that I've been using as an example both run and there's no crashing!  I haven't tried it on either of my production machines yet.

                                        @Mark - does this give you a hint?

                                        Cheers,

                                        Hugh

                                        Hugh in Winnipeg - All test machines, Win10/11 Pro, 64 bit, OS SSD and separate data SSD.
                                        Dell 7560, i9 11950H, 64 gigs, NVIDIA RTX A4000 w/8 GB GDDR6

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                                        • CitizenJoe
                                          CitizenJoe last edited by

                                          Hello again, @Mark,

                                          So, I now have f24 on my production machine.  I placed all the non-Pete FF actors into a new FF directory, along with the Pete ones.  Started up Isadora and in Preferences changed the FF Plugin Directory to the new one.

                                          Isadora starts and gives the error message in picture 1 for each non-Pete plugin (45 times), but when it finally opens, they're all there and appear to function.

                                          However, when I try to load the show file that I've been working on, Isadora crashes and I get the usual Window message (picture 2).  I guess f24 doesn't automatically generate a crash report?  I tried loading an old file and I got the expected Izzy Update File message and then it crashed.

                                          Next, I tried changing the FF Folder back to the default, restarting Izzy and all is well with my show file.

                                          Next, I put the 2 plugins that I've try to use into the default FF folder and Isadora loaded just fine - no error messages and the actors are there.  However, once again, when I try to load the show file that I've been working on, Isadora crashes and I get the usual Window message (picture 2).

                                          I tried making a new show.  All was well until I tried to use those two infamous actors.  As soon as I placed one in a scene, Izzy crashed. (picture 2)  I tried it 2 different times - once with each of the actors - each with the same result.

                                          The funny thing is that I'm using them without issue on my other (non Production) machine! I've had both those actors running in a scene for the last hour.

                                          Frustrating.

                                          I hope all this info is helpful, Mark.

                                          Thanks,

                                          Hugh

                                          113ad2-izzyfferror1.jpg e81611-izzy-stopped.png

                                          Hugh in Winnipeg - All test machines, Win10/11 Pro, 64 bit, OS SSD and separate data SSD.
                                          Dell 7560, i9 11950H, 64 gigs, NVIDIA RTX A4000 w/8 GB GDDR6

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                                          • DusX
                                            DusX Tech Staff last edited by

                                            Is Picture Player one of your freeframe plugins?
                                            This error is usually shown if you have duplicate plugins in your freeframe plugin path. (note 2 directory levels are searched I believe, so if you have copies inside another folder they may be read as well.)
                                            I get these errors every now and again when I move this about.. has always been duplicate file for me (I get 3 of them right now.. haven't had time to clear it up, but it doesn't crash me)

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